[Hiring] Quality Assurance Associate @Inizio Engage

Role Description

The Quality Assurance (“QA”) Associate is responsible for day-to-day handling of QA customer correspondence. This includes:

• Daily file and mail merge of customer letters
• Assembly and mailing of sample retrieval materials
• Assuring that supplies to do such are available

The QA Associate will also support our client in areas where the two departments merge. Customers include:

• Health Care Professionals
• Patients
• Internal employees
• Vendors

Key elements of the position are teamwork and attention to detail. The work environment is dynamic, high volume, and dependent on accuracy.

Qualifications

• Bachelor’s degree or equivalent work-related experience
• Must have quality/compliance experience within the pharmaceutical industry
• Excellent Excel skills required
• Excellent verbal, written, and listening communication skills
• Demonstrated competency using information technology, PCs, and databases
• Ability to multitask with accuracy
• Good time management, interpersonal, and organizational skills
• Ability to work independently
• Ability to lift, carry, and otherwise move up to 25 pounds
• Ability to sit, stand, or walk for various lengths of time throughout the day

Requirements

• Manage and respond to email inquiries
• Complete mail merge from Client databases for QA department
• Complete reconciliation of adverse event and product complaint reporting
• Assist pharmaceutical manufacturing sites with any sample/customer mailing related inquiries
• Follow up with internal and external customers when additional information is required on product quality complaints and adverse events
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact
• Meet customer satisfaction levels
• Participate as required in short-term project work in support of Product Quality Complaint management
• Assemble mailers to customers for Product Complaint Retrievals
• Maintain supply inventory for all correspondence and sample retrievals
• Comply with all industry regulations, policies, and procedures of our client and Inizio

Benefits

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference