[Hiring] Quality Assurance Analyst I @Cox Enterprises

Role Description

This is a remote position with a strong preference for candidates based in Michigan. Our Quality Assurance Analyst I is responsible for supporting quality assurance through data management, training, reporting, and problem resolution. This position works closely with our Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies, and procedures.

The role will have the opportunity to interact with multiple levels of the Manheim organization. The role requires a detail-oriented individual that thrives in a fast-paced environment and enjoys multi-tasking.

Primary Duties & Key Responsibilities

• Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices, and methodologies.
• Investigate, analyze, and resolve inspection issues and arbitrations from both internal and external customers.
• Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS.
• Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution.
• Must be able to successfully interface with operations, I.T., dispatch, and all Manheim departments in order to successfully find solutions and resolve issues.
• Review, analyze, and make timely corrections to vehicle condition reports (CR’s) for all inspection issues.
• Request, monitor, track, and follow up on lessons learned, preventative and corrective actions.
• Communicate progress, identify, and promptly raise risks or issues to Manager.
• Assist with coaching and training documentation.
• Testing of new guidelines, changes, or adjustments to guidelines or the application.
• Learn and comply with company standards and policies.
• Regular and consistent attendance and availability.
• Assist with special projects and perform other duties as assigned.

Qualifications

• Bachelor’s degree in related discipline; or equivalent combination of education and work-related experience.
• Preferred 3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; must understand the inspection business from a field level.
• Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities.
• Self-motivated and can motivate others.
• Ability to work in a high performance, fast-paced team environment.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Effective communication (written and verbal) and interpersonal skills required.
• Detail oriented, highly focused, and very organized.
• Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives.
• Ability to adapt to and work effectively within a constantly changing environment.
• Vision abilities required include close, distance, and depth perception.
• Exposure to moderate noise levels.

Requirements

• Travel less than 10%.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
• To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.