[Hiring] Quality Assurance Analyst @WEX

Role Description

The Quality Assurance Analyst is responsible for conducting independent quality reviews of all aspects of Benefits Administration systems and related data integration to ensure accuracy, completeness, and adherence to established standards. This role functions as a control point within the operational workflow validating work prior to production releases and live dates, identifying errors, and ensuring documentation and system updates meet defined requirements. The position is primarily internal facing and partners closely with Implementation, Operations, and Ongoing Client Services teams to reduce errors and mitigate operational risk.

How you'll make an impact

• Perform thorough quality reviews of benefits administration activities across multiple clients, including enrollments, life event changes, eligibility rules, rates, and data file integrations, for Open Enrollment and ongoing administration.
• Validate data file integrations between internal and external systems to ensure accurate field mappings, file structures, and data logic against documented requirements.
• Create and execute detailed test plans, including identifying test cases, to validate that system configurations align with documented requirements and expected results.
• Log defects with clear replication steps and supporting evidence.
• Validate data accuracy across systems and ensure alignment with plan rules, regulatory requirements, and client-specific configurations.
• Perform detailed scheduled audits as well as ad-hoc audits necessary to support root cause analysis and impact assessment.
• Develop and maintain QA standards, test plan templates, and documentation.
• Partner closely with Operations, Client service, Product and Technology teams to resolve issues and enhance process efficiency.
• Participate in testing efforts for system enhancements, new product releases, and scheduled production code releases to ensure quality outcomes.
• Partner with Operations and Client Service teams to reinforce quality standards and best practices to meet client Service Level Agreements (SLAs).
• Identify, document, and track errors, trends, and root causes; provide actionable insights and recommendations for improvement.

Qualifications

• Bachelor’s Degree or equivalent work experience
• 3–5 years of experience in Benefits Administration, system configuration, or QA
• Experience in structured testing or quality control environments preferred

Requirements

• Attention to detail
• Exceptional accuracy and ability to detect inconsistencies
• Strong documentation discipline
• Ability to follow structured processes and enforce standards
• Clear, concise written communication
• Ability to provide constructive internal feedback
• Professional collaboration across internal teams
• Ability to identify logical errors and gaps
• Strong root cause identification skills
• Ability to interpret technical documentation and system logic
• Strong critical thinking skills
• Ability to proactively identify potential issues before they escalate and recommend practical, well-considered solutions
• Technical proficiency in Google and Microsoft Office Suite, including but not limited to Word and Excel
• Basic SQL
• Ability to gather and analyze data requirements
• Familiarity with key web technologies as used by WEX
• Experience in QA automation and AI tools is a plus
• Ability to manage multiple review cycles and clients simultaneously
• Strong prioritization and deadline management

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Comprehensive and market competitive benefits designed to support personal and professional well-being

Pay Range

$53,000.00 - $69,700.00