[Hiring] Quality Assurance Analyst @Expedock

Role Description

The QA Analyst is responsible for ensuring the accuracy, consistency, and quality of annotated data across all workflows. This role plays a critical part in maintaining high-quality datasets used for training AI/ML models by auditing outputs, providing feedback, and driving continuous improvement among annotators.

Key Responsibilities

• Quality Auditing
  • Review annotated data (images, text, video, or audio) based on defined guidelines
  • Perform random and targeted 25% sampling (initial)
  • Identify errors, inconsistencies, and edge cases
• Error Analysis & Reporting
  • Categorize errors (e.g., labeling, bounding box accuracy, classification mistakes)
  • Track QA metrics such as accuracy rate, defect rate, and rework volume
  • Provide daily/weekly QA reports with actionable insights
• Feedback & Coaching
  • Deliver structured feedback to annotators
  • Conduct calibration sessions to ensure alignment on guidelines
  • Support Team Leads in coaching low-performing annotators
• Guideline Adherence & Improvement
  • Ensure strict compliance with annotation guidelines and client requirements
  • Flag ambiguous cases and recommend guideline improvements
  • Collaborate with Ops/Training teams to refine SOPs
• Process Improvement
  • Identify trends and recurring quality issues
  • Recommend workflow enhancements to improve accuracy and efficiency
  • Support pilot runs and new workflow validation

Key Metrics (KPIs)

• Annotation Accuracy (%)
• QA Pass Rate
• Error Rate / Defect Density
• Turnaround Time (TAT) for QA reviews
• Rework Reduction Rate

Qualifications

• Bachelor’s degree or equivalent experience
• 1–2 years experience in QA, data annotation, or BPO operations (preferred)
• Strong attention to detail and analytical skills
• Experience reviewing datasets (image, text, or video) is a plus
• Familiarity with annotation tools (e.g., CVAT, Labelbox, etc.) is an advantage

Tools & Systems (Nice to Have)

• Annotation platforms (CVAT, Labelbox, Supervisely)
• Google Sheets / Excel for tracking and reporting
• QA dashboards or internal tools

Location

Philippines (Remote)

Department

Service Delivery Team

Employment Type

Expedock Services

Minimum Experience

Mid-level

Compensation

Php20,000 - Php25,000