[Hiring] Quality Assurance Analyst @Aflac, Incorporated

Role Description

This role involves ensuring compliance with state and federal regulations while supporting project delivery and improving operational performance.

• Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies.
• Identifies and corrects process gaps within service channels, implementing solutions for better performance.
• Prepares periodic reports on quality volumes.
• Mitigates negative impacts and loss of business.
• Supports project delivery by providing technical process expertise to align projects with established practices.
• Conducts investigations and reviews of data practices to identify compliance issues and recommend actions.
• Independently collects and analyzes operational data, using standard tools to make recommendations that support departmental decisions.
• Assesses and evaluates project deliverables and processes to identify opportunities for improvement.
• Plans and conducts reviews of business data and metrics using standard methodologies to identify weaknesses and recommend actions to improve performance.
• Reviews and interprets information and provides advice to internal clients on appropriate actions to comply with procedural and regulatory requirements.
• Maintains document audit trail of activities to protect and support the organization and the business in delivery standardization.
• Performs other duties as required.

Qualifications

• Bachelor's Degree in Healthcare, Business Administration, or a related field
• 3 or more years of job-related experience or an equivalent combination of education and experience
• Knowledge of state and federal FMLA regulations
• Knowledge of medical disability management (preferred)
• Solid knowledge of regulatory compliance
• Excellent verbal and written communications and interpersonal skills
• Ability to interact and collaborate with various internal partners including leadership
• Proficiency in Microsoft Office Suite
• Strong analytical, problem-solving, and investigative skills
• Exceptional attention to detail
• Ability to learn in a fast-paced environment

Requirements

• PLADS Product Knowledge – STD/LOA (preferred)

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (if eligible)
• Compliance with all applicable leave laws