[Hiring] Quality Analyst @Voya Financial

Role Description

The Leave & Disability Quality Analyst is responsible for evaluating the quality, accuracy, consistency, and compliance of leave and short-term disability claim administration. This role conducts claim audits and provides actionable feedback to operational teams to enhance customer experience, regulatory compliance, and overall claim outcomes.

Contributions You’ll Make

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.
• Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.
• Manage claims or quality-related work as needed to support service delivery objectives.

Qualifications

• High School Diploma or GED
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and general claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Requirements

• Bachelor’s degree (preferred)
• Experience conducting audits or quality reviews (preferred)
• Knowledge of FMLA, ADA, STD, PFML, and state leave regulations (preferred)
• Experience with FINEOS claim system or similar claim management platforms (preferred)

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed:

$56,220 - $70,280 USD

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.