[Hiring] Manager, Quality Assurance @RTA Fleet

Role Description

We’re looking for a Manager, Quality Assurance who can fundamentally rethink how software quality should work in an AI-enabled engineering organization. You’ll be responsible for taking our QA organization to the next level — and then continuing to raise the bar after you get there.

• Challenge old assumptions about manual testing, regression testing, test case creation, defect triage, release validation, automation maintenance, quality gates, and the traditional role of QA.
• Own RTA’s quality standards and QA processes and be accountable for the quality of our software as measured by clearly defined KPIs.
• Help build the systems, standards, and practices that make quality a shared responsibility across Engineering.

Qualifications

• 5+ years of software quality assurance or quality engineering experience, preferably within a SaaS organization.
• 2+ years leading or managing QA or quality engineering professionals.
• A demonstrated track record of materially improving QA processes, teams, automation, or quality outcomes.
• Strong experience designing and implementing modern software testing strategies.
• Experience building, managing, or significantly improving automated testing programs.
• Experience with tools such as Playwright, Katalon, Cypress, Selenium, or similar frameworks.
• Strong understanding of API testing and modern web application architectures.
• Strong understanding of how QA fits throughout the software development lifecycle.
• Experience defining and using quality metrics to identify trends and drive improvement.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Hands-on experience using AI tools to improve software quality or engineering workflows is strongly preferred.
• The ability to challenge existing practices, drive organizational change, and bring people along with you.

Requirements

• Wants to reinvent QA, not preserve it.
• Makes quality measurable using meaningful metrics such as escaped defects, repeat defects, defect origin, severity, automation effectiveness, regression cycle time, and time-to-detection.
• Sees AI as a force multiplier and actively looks for ways AI can improve various testing processes.
• Uses AI as leverage, not a substitute for judgment, ensuring the team validates outputs and remains accountable for quality.
• Thinks beyond test execution, understanding that mature quality practices influence various aspects of software development.
• Builds systems that make quality scalable by improving tooling, automation, feedback loops, and engineering practices.
• Sets a high bar and continually asks what “great” looks like next.
• Experiments aggressively with new AI tools, workflows, agents, testing approaches, and automation techniques.
• Builds and develops a high-performing QA team, setting clear expectations and coaching team members.
• Uses data to challenge assumptions about quality improvement.
• Is comfortable disrupting existing processes when necessary.
• Takes ownership of defining what QA should become.
• Cares deeply about customers and understands the real-world consequences of software quality.

Benefits

• 401(k) with 6% Safe Harbor match (100% vested day one)
• Flexible PTO model built on trust and manager-approved time off
• Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
• Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
• Wellness rewards up to $350 annually
• Virtual care and mental health support resources
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
• Additional employee perks, wellness initiatives, and discount programs