[Hiring] Quality Analyst @Nava PBC

Role Description

The Quality Analyst is responsible for ensuring the accuracy, accessibility, and usability of digital products that support a state program. You will be responsible for executing thorough manual testing of web applications to ensure they meet functional requirements and real-world user needs. You will support complex testing efforts, collaborate across multiple project scrum teams, and may lead small- to mid-scale QA efforts with some guidance from senior staff.

What you'll do

• Lead or support planning, analysis, and execution of QA activities across the Software Development Life Cycle (SDLC).
• Ensure that teams' work has clear acceptance criteria, developed/agreed on between members of the scrum teams.
• Write, execute, and maintain manual test cases based on user stories, functional specs, and acceptance criteria.
• Execute or interpret regression, performance, and validation testing; track and report defects.
• Validate integrations with backend systems (e.g., eligibility engines, document uploads).
• Perform accessibility testing and ensure compliance with relevant policies.
• Collaborate with product managers, project managers, designers, developers, and test automation engineers to maintain high-quality service delivery.
• Log detailed, actionable bug reports with reproduction steps, screenshots, and expected vs. actual results.

Qualifications

• 1+ years of experience conducting manual testing of software products.
• Understanding of QA methodologies including manual, automated, integration, and performance testing.
• Strong analytical skills in problem solving, test planning, and risk evaluation.
• Excellent communication skills—written, verbal, and interpersonal.
• Ability to work independently, multitask, and adjust to changing project needs.
• Strong documentation and test planning abilities.
• High level of attention to detail.

Requirements

• Legal authorization to work in the United States.
• Ability to meet any other requirements for government contracts for which candidates are hired.
• Work authorization that doesn’t require visa sponsorship, now or in the future.
• May be subject to a government background check or security clearance, depending on the contract.

Benefits

• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs.
• Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost.
• Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge.
• Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO.
• Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus.
• Parental leave — paid time off for new parents, plus weekly meals delivered to your home.
• Wellness program — full platform offering physical, mental, & emotional health resources & support tools.
• Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program.
• Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest.
• 401(k) match — Nava matches 4% of your salary to support your retirement savings plan.
• Flexible work — remote-first environment with flexibility built around your schedule and responsibilities.
• Home office setup — company laptop & setup assistance provided via Staples for remote work needs.
• Utility support — monthly reimbursement to help offset eligible home office utility expenses.
• Learning opportunities — internal training programs and resources to help grow your professional skills.
• Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs.
• Referral bonus — get rewarded when you refer great people who join the Nava team.
• Commuter benefits — pre-tax commuter programs to support in-office travel when applicable.
• Supportive culture — A collaborative and remote-friendly team environment where people genuinely care.