[Hiring] QA Workflow Specialist @MC Payroll Services LLC

Role Description

Loansure is a growing agency-style operation in the mortgage refinance space, and our direct mail creative team moves fast to keep production on schedule every week. The Creative QA & Workflow Specialist is a part-time contract role dedicated to the quality-assurance and ticket-flow layer of that operation.

• Own the internal proofing gate for all creative produced by the team — proof mailer templates before they advance to account managers, catching errors in copy, layout, brand alignment, client details, NMLS IDs, disclosures, and formatting.
• Run the post-upload QA pass in our proprietary mailing system — verify document settings (simplex vs. duplex, marketing program type, audience, merge fields, bleeds, color, page setup) match spec before production.
• Manage day-to-day ticket flow in Jira — triage incoming creative requests, monitor SLA adherence, keep the queue moving, and flag blockers before they impact deadlines.
• Own Monday production days — monitor for issues, coordinate real-time fixes with the creative team, and support the smooth handoff of files to our mail house.
• Coordinate turnarounds with our creative team members based in the Philippines — communicate proofing feedback clearly, follow up on revisions, and account for time-zone handoffs.
• Document caught errors and patterns to inform ongoing process improvements, feed observations back to leadership, and contribute ideas to strengthen proofing checklists and QA workflows over time.

Qualifications

• 3+ years of proven experience in a proofreading, editorial, quality-assurance, traffic, or creative production coordination role — direct mail, print production, or highly regulated marketing experience preferred.
• Exceptional attention to detail across copy, layout, brand consistency, and document specifications.
• Working familiarity with Adobe InDesign — enough to open template files, spot layout/merge-field/typography issues, and communicate specific corrections to designers.
• Comfortable working in a ticketing system (Jira preferred; comparable experience with Asana, Monday, ClickUp, or Trello is fine).
• Composure under weekly production pressure, with the ability to triage last-minute changes without letting quality slip.
• Excellent written communication for clear, respectful proofing feedback — including with teammates for whom English is not their first language.
• Reliable remote work setup with high-speed internet, and consistent availability during Eastern business hours, especially Monday production days.

Requirements

• Familiarity with mailing-system output, pre-press specs, or postal regulations.