[Hiring] QA Test Engineer Senior @CSG

Role Description

The Software Test Engineer Senior will work closely with developers, product owners, and operations teams to design and execute effective test coverage using Python, Behave, Playwright, and Selenium, along with API, performance, regression, and integration testing tools. The role requires strong analytical skills to understand complex system behaviors and translate requirements into meaningful test scenarios.

As part of CSG’s evolution toward modern quality practices, this role will also leverage AI‑assisted testing capabilities to accelerate test creation, improve automation maintainability, and enhance defect analysis.

We are looking for a QA Test Engineer Senior who will:

• Review and analyze complex software architectures and system integration to create comprehensive test plans that ensure full requirements coverage.
• Utilize software development capabilities with knowledge of Python, JavaScript, and scripting languages.
• Design, implement, and maintain automated test suites using BDD with Playwright and Selenium framework, supporting functional, regression, and integration testing across web applications.
• Execute manual and automated tests, document results, analyze failures, perform root cause analysis, and clearly communicate quality risks and outcomes.
• Quickly understand new features and enhancements, assessing their impact on existing functionality and identifying appropriate test coverage.
• Participate actively in Agile practices, including sprint planning, standups, reviews, demos, retrospectives, and continuous improvement activities.
• Collaborate with cross-functional teams (development, product, networking, and operations) to support timely issue resolution and quality improvements.
• Apply AI-assisted testing tools and techniques (e.g., AI-generated test scenarios, smarter test maintenance, failure pattern analysis, or exploratory testing support) to improve efficiency and test effectiveness.
• Contribute as a proactive team member, collaborating to solve complex quality and system-level challenges.

Qualifications

• A bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience.
• Intermediate to fluent English proficiency.
• 5-7+ years of experience in software testing or quality engineering roles.
• Proven experience in software testing automation.
• Experience leading other junior QA Testing Engineers.
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile/iterative methodologies.
• Hands-on experience with modern test automation frameworks, including Playwright, Selenium, and Behave (BDD).
• Experience with programming/scripting languages such as Python, JavaScript, or Ruby (is a plus).
• Experience with performance and non-functional testing tools such as JMeter.
• Familiarity with Linux-based environments; scripting experience is a plus.
• Exposure to CI/CD pipelines and DevOps-oriented quality practices.
• Interest in or experience with AI-assisted testing approaches, including the use of AI to accelerate test development, improve automation stability, or support defect analysis.

Benefits

• Sulamerica Health
• Sulamerica Dental
• Vidalink
• Food/Meal Voucher
• Child Care Assistance
• Day off: on birthday
• Gympass
• Language assistance
• Digital course platform
• Volunteer time off: 2 days a year

Company Description

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.