[Hiring] QA Specialist @Summa Linguae Technologies

Role Description

As a QA Specialist specializing in Data Solutions, you are responsible for ensuring that all linguistic and non-linguistic content meets defined standards of accuracy, consistency, and cultural appropriateness. You carry out quality control checks, collaborate closely with project teams and Quality Leads, and help maintain the highest quality of deliverables. Your role also includes evaluating vendors, providing constructive feedback, and helping onboard and train all types of vendors (SMEs, Annotators, Linguists, Non-Linguists, VO artists, Translators, etc.) required for different projects (DS). Additionally, you work on continuous improvement by analyzing client feedback, refining QA processes and tools, and identifying trends and gaps through multilingual data analysis, while aligning efforts with broader project goals.

Key Responsibilities

• Perform quality control checks on projects in line with relevant instructions, defined quality expectations and established QA processes to ensure their accuracy, consistency, and cultural appropriateness.
• Work closely with other project team members and Quality Leads to ensure highest quality of deliverables to the client.
• Provide feedback on vendors and cooperate with Vendor Management on evaluating the quality of services they provide.
• Collaborate with vendors, Vendor Managers, Quality Leads and other QA Specialists to maintain a shared understanding of quality expectations.
• Support training and onboarding of vendors to maintain quality benchmarks.
• Provide feedback to improve guidelines, tools, QC checks, and processes related to data tasks.
• Analyze feedback received from clients and propose corrective/preventive measures.
• Support the project team in conducting root cause analysis for reported errors.
• Perform project data analysis to identify trends, gaps, and opportunities for improvement.
• Support Sr. Quality Specialist to integrate quality metrics into broader data workflows.
• Maintain/Update all work related data on internal platforms (Clients platforms, if needed).
• Support team during audits – this could be related to documentation and data for projects.

Qualifications

• Bachelor's degree in Linguistics, Translation, Computational Linguistics, or a related field like Data Analysis/Statistics. Master's will be an added advantage.
• 2-3 years of experience in QA, data annotation, localization, or multilingual data-related roles.
• Proficiency in at least two languages (in addition to English) is highly desirable.
• Experience with data annotation tools and multilingual datasets.
• Strong understanding of linguistic nuances, regional variations, and cultural contexts.
• Exceptional attention to detail and analytical skills.
• Familiarity with QA methodologies, quality metrics, and issue-tracking systems.

Preferred Skills

• Experience with NLP or machine learning pipelines.
• Knowledge of data cleaning, categorization, or classification techniques.
• Experience working with global teams and managing data-specific QA processes.
• Strong communication skills to convey complex linguistic issues to non-linguists.