[Hiring] QA Program Manager @Navtech, Inc.

Role Description

We are looking for a QA Program Lead. Someone who has run testing across multiple workstreams for Testing, driving testing vectors of:

• Manual
• Automation
• System Integration
• End to End
• Performance
• Data Migration

In addition to driving those efforts, this person needs to have been responsible for building testing strategies for a large organization, again, across multiple workstreams and applications that include:

• Services layer (an example is an enterprise services platform)
• Data, including relational, non-relational, and big data (ex., data warehouses and data lakes)
• BI & Reporting
• Front-end websites
• Nice to have: point-of-sale systems

The QA Program Lead provides leadership and direction to optimize software quality, supporting strategic business initiatives. The role collaborates with IT leadership and global business stakeholders in establishing overall strategy, methodology, and approach for software quality assurance (including automation) for new initiatives and projects, as well as continuous improvement of existing automation. This position leads a team of quality engineers and analysts, who in turn engage with IT, Product and Business organizations performing complex project and production delivery related work. Collaborates with cross functional teams, including 3rd party vendors and manages resources across multiple vendor suppliers to achieve desired objectives.

Qualifications

• 3+ years experience leading cross-functional software quality organization for functional (including Integrations with 3rd Party Apps) and non-functional (Automation, Performance) testing.
• Minimum 5-10 years' software quality assurance experience.
• Minimum 5-10 years' functional and back-end testing of e-commerce websites and backend applications, including order management systems.
• Minimum 5-10 years' hands-on experience using industry standard software QA tools.
• Strong knowledge of SDLC and Agile methodology as well as experience testing on an Agile team.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Excellent test resource planning and test scheduling skills.
• Ability to produce effective software test plans and test cases.
• Strong communication and leadership skills with ability to communicate with all levels of the organization from senior management down to staff level.
• Degree in computer science or a related technical field.

Requirements

• Proven experience as a QA Program Lead who has run testing across multiple workstreams for Testing, driving testing vectors of:
• Manual
• Automation
• System Integration
• End to End
• Performance
• Data Migration
• Demonstrated experience for building testing strategies for a large organization, again, across multiple workstreams and applications that include:
• Services layer (an example is an enterprise services platform)
• Data including relational, non-relational, and big data - ex) data warehouses/data lakes
• BI & Reporting
• Front-end websites
• Nice to have: Point of Sale systems
• Experience in Manual and Automation testing.
• Experience creating test automation scripts.
• Strong Javascript based Automation framework (candidates having JS based automation framework experience in Playwright, CypressIO and/or WebdriverIO will be given higher priority).
• Strong Java based API framework.
• Strong API test experience using Postman.
• Basic knowledge of database concepts and SQL for creating test data.

Benefits

• Balance resource assignments to consistently support projected deployment schedules across multiple programs and multiple work streams.
• Provide strategic quality thought-leadership during planning and execution of major corporate IT initiatives/projects.
• Formally supervise, mentor the team (including delivery partners) on functional testing best practices to promote delivery optimization.
• Manage, coach and drive talent development for a team of Quality Analysts & Engineers.
• Create and/or oversee the creation and approval of project test cases and QA-related documentation.
• Create and gain project approval on project test plans across the various programs & projects.
• Provide accurate and justifiable estimates for QA resources and testing schedules.
• Works with Business customers in understanding and clarifying requirements and stories across multiple programs and projects.
• Effectively execute tests and records results working with others to identify and resolve defects.
• Incorporates test automation as part of their work process.
• Collaborate with onshore and offshore team members across multiple programs and work tracks on all project related testing.