[Hiring] Enrichment Program Manager @Procare HR

Role Description

Join ProCareHR/Go Icon as an Enrichment Program Manager! The Enrichment Program Manager is the right hand to the Enrichment Edge leader, executing the design, build, measurement, and rollout of scalable life enrichment programs, including the SOPs, tools, data, and training that Coaches and LE teams rely on. This role also participates in new implementation making sure every client launches with a tailored plan and a clean handoff to Enrichment Edge Coach.

What You'll Actually Do:

• Lead the development, enhancement, and scaling of Enrichment Edge programs, transforming strategic priorities into structured, client-ready service offerings.
• Create and maintain SOPs, playbooks, training materials, tools, and resources that support consistent program delivery across teams and clients.
• Own program measurement and reporting by developing dashboards, analyzing data trends, and turning insights into actionable recommendations.
• Manage implementation and onboarding efforts, including rollout planning, client onboarding, adoption tracking, and continuous program improvement.
• Partner closely with leadership to drive strategic initiatives, manage cross-functional projects, identify growth opportunities, and support client success.

Qualifications

• Bachelor’s degree in hospitality, business, administration, or adjacent field.
• Experience building programs from the ground-up.
• Demonstrates flexibility to pivot programs, designs, and plans as needed to fit client needs and program scalability.
• Minimum of five years of experience in a leadership position leading programs and people.
• Experience with data interpretation and translating numbers into operational recommendations (not just reporting).
• Effective communication skills, writing and in-person, to influence and drive outcomes.
• Proficient in Microsoft Office Suite – expert proficiency in Excel.
• Experience with SaaS platforms, technology adoption, implementation, training, or change management.

Benefits

• Health insurance with company paid premium for employee only coverage.
• FSA and HSA options available.
• Company paid dental insurance for employee only coverage.
• Company paid life insurance.
• Company paid short- and long-term disability insurance.
• A 401K plan with company match and safe harbor contribution.
• Paid Time Off.
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident.