[Hiring] QA Manager @AAA-The Auto Club Group

Role Description

Responsible for defining the quality and release strategy roadmap across multiple applications, including oversight of release management processes.

• Lead and provide technical guidance to contract QA testing analysts across test analysis, design, execution, defect reporting, and resolution.
• Own testing strategy throughout the SDLC, partnering with program and project managers to align testing efforts with requirements, success criteria, schedules, resources, and delivery goals.

Key Responsibilities

• Test Design | Test Management | Project Management | Test Execution | People Leadership
• Manage planning and execution of product and system testing, including test approach, scope impacts, methodologies, tools, and automation strategies.
• Ensure testing activities validate functional and non-functional requirements and comply with established QA standards, policies, procedures, and best practices.
• Oversee end-to-end testing delivery, monitor progress, manage defects, report status to leadership, and drive resolution of cross-functional testing issues.
• Maintain test records, review documentation, recommend improvements, participate in phase-end reviews, and proactively address risks or release issues to ensure timely, high-quality delivery.

Supervisory Responsibilities

• Manages relationship with contracted QA service provider.

Qualifications

• A Bachelor’s degree in Information Technology, Computer Science, or related technical field or a combination of education, certifications, and work experience equivalent to a Bachelor’s degree.
• 5+ years relevant experience in areas of Quality Assurance and User Acceptance Testing.
• Participating in and contributing to the development and documentation of business requirements.
• Reviewing business requirements and technical design documents.
• Identifying test conditions based on business requirements and technical design.
• Developing test cases based on test conditions, business requirements, and technical design.
• Proactively identifying, researching, and resolving problems.
• Developing re-usable documentation.
• Testing, working with, or evaluating third-party vendor packages.
• Working in strong, positive team environments.
• Analyzing test results for validity and correctness.

Knowledge and Skills

• Advanced knowledge of the supported business functions, workflow, systems, and transactions.
• Excellent understanding of system design processes, methodologies, and testing tools.
• Project Management skills to effectively initiate, plan, execute, control, and close out the work of the team.
• Excellent communication and personal skills; able to communicate with senior leadership.
• Operating systems (e.g. MVS, AIX/UNIX/LINUX, Windows, iOS, Android, Mac).
• Knowledgeable in both Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Industry technology standards relative to infrastructure/architectural concepts, database design concepts, server languages.
• Waterfall and agile methodologies.
• Various test approaches and when each should be employed (Baseline, Parallel, Black Box, White Box, Gray Box, etc.).

Preferred

• Agile Certification.
• PMI Certifications.
• Other Related Technology Certification(s).
• Domain exposure to Insurance, Claims, Salesforce platforms.
• Hands-on experience with building Agentic AI solutions and leading such delivery models.
• API or performance testing familiarity.
• ISTQB, CSM or equivalent certification.

Flex Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview

• QA Manager will earn a competitive annual salary of $96,345.60 – $149,843.20 with annual bonus potential, based on performance.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is expected to remain posted through November 5th; however, it may close at any time once a qualified candidate pool is identified.

Company Description

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.

ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.