[Hiring] QA Manager @East Side Games

Role Description

East Side Games is looking for an experienced and passionate QA Manager who will uplevel the QA department to new heights and establish new standards and best practices.

• Lead, mentor, and grow the entire QA department, including QA Analysts, QA Specialists, and QA Engineers, with a focus on technical development.
• Direct the adoption of automation strategies, ensuring tool implementation and development to improve test coverage and efficiency.
• Develop and refine workflows, benchmarks, and frameworks to ensure both internal QA teams and external QA vendors/production are set up for success.
• Empower internal/external teams to be held accountable for upholding quality across all projects, acting as the primary driver for process and tool improvements.
• Oversee headcount and capacity planning to accurately forecast testing timelines and manage resources, including handling requests for additional staffing (permanent and temporary).
• Conduct requirements gathering, risk identification, and provide detailed reporting on associated risks, bug trends, and overall quality metrics.
• Drive all test development activities: estimation, planning, execution, reporting, and closure.

*** Duties & responsibilities outlined above are representative, but not all inclusive.

Qualifications

• Passion for games and a commitment to quality and player experience.
• Proven track record of building, leading and mentoring QA teams, implementing best practices and technical QA frameworks common in game development.
• Establishing Key Performance Indicators, using data and automation to drive and improve testing strategies.
• Expert knowledge of QA requirements, tools, software testing standards, methods and conventions, and the product development cycle.
• Demonstrated experience developing high quality test plans, test designs, test strategies, automation strategies and leading test execution.
• Experience in a Live Operations or SAAS environment, monitoring game health metrics, service levels, and troubleshooting live game issues.
• Flexible and team-oriented with excellent interpersonal and collaborative skills.
• Experience in resource management and capacity planning for multiple simultaneous projects at scale.
• Direct experience with vendor management, including evaluating, onboarding, and optimizing performance of QA outsourcing partners.

Requirements

• You are curious and the sound of an impossible challenge perks your ears up.
• You embrace the chaos, are adaptable to changing priorities and love to get things done.
• You are a leader, connecter and deeply care about your team and upholding a high quality bar.
• You communicate effectively across levels, knowing how to be high level and strategic with the CEO and bring it down to details with the engineers.
• You are proactive and accountable - you come with ideas and solutions, not problems and shrugs.
• You challenge the status quo and are not shy to push back.
• You act with integrity and compassion.
• You value equity, diversity, and inclusion.

Benefits

• Compensation Range: $90K-$130K CAD per annum. Salary is determined by experience, skills, and capabilities.

Company Description

Established in 2011, East Side Games started as an indie game studio in east Vancouver. Today, we’re part of East Side Games Group (TSX: EAGR), and we’re a game developer, publisher, and technology provider. We enable creators to successfully deliver memorable mobile gaming experiences that players engage with every day.

Through our proven tech kits and beloved brand partnerships, our games empower passionate fan bases to explore their favourite content in a fun, convenient medium, available in the palm of their hands.

The best part is, we’re fans first, which makes this adventure extra special. Our games and our team have the same goal; to be inclusive and for everyone. We get things done and our team is hands on to step in, listen, and support, regardless of rank. We're remote-first, with monthly Townhalls, Friday Cheers, and Learning Labs to bring everyone together as a team.

We note that our culture is not a monolith and is ever-changing based on the folks that make up our team here at ESG.

East Side Games is an equitable employer that values equity, diversity, and inclusion. We welcome and encourage people of marginalized backgrounds, particularly QTBIPOC folks, to apply, and will acknowledge and value the strengths you bring to foster yours and the studio's growth.

If this sounds like something you hoped for and more, and you’re enthused to build genre-defining narrative idle games, click the “Apply” button. If now is not the right time for you, but you know someone who would be a great match for us at East Side Games, check out our Referral Bonus on our website too! Let’s build great games together!

We can’t wait to hear from you!