[Hiring] QA Lead @Sonetel

Role Description

We are seeking a hands-on QA Lead to build and own the future of quality assurance at Sonetel. This is a player-coach role where you will define our QA strategy, build and manage Sonetel’s automation frameworks, and lead a small, agile QA team. You are a quality architect and a master of release velocity, with strong fundamentals in testing principles and systematic thinking. You will have end-to-end ownership of the quality function, from shaping requirements to certifying production releases, ensuring our customers receive a world-class product.

• Define, build, and own Sonetel’s QA strategy, processes, and automation frameworks for UI, API, and regression testing.
• Lead a small QA team, providing hands-on mentorship, guidance, and support.
• Act as a force multiplier by embedding a “quality-first” mindset across engineering, product, and operations teams.
• Design, develop, and execute comprehensive test plans and test cases with a heavy emphasis on automation.
• Design comprehensive test strategies with strong focus on risk-based testing and user experience validation.
• Own the release management process from a quality perspective, acting as the final gatekeeper for production deployments.
• Collaborate with operations and customer-facing teams to triage production issues, perform root cause analysis (RCA), and convert learnings into automated test coverage.
• Establish and track key quality metrics (e.g., defect escape rate, automation coverage, release confidence) to drive continuous improvement.

Qualifications

• 5-8 years in software quality assurance, with significant experience as a Senior or Lead QA Engineer in a high-growth startup or product-centric company.
• Demonstrable, hands-on expertise in building and scaling test automation frameworks (e.g., Selenium, Cypress/Playwright, Appium) and API testing tools (e.g., Postman, REST-Assured).
• History of owning the quality for entire products, thinking in terms of user experience and risk-based testing.
• Skilled engineer who can write code, design frameworks, and lead by doing.
• Obsessed with the end-user experience, focusing on what brings the most value and stability to the customer.
• Excel at prioritizing in a fast-paced environment, practical, results-oriented, and maintain high throughput without sacrificing quality.
• Ability to articulate technical risks to business stakeholders and collaborate effectively with developers.

Requirements

• Experience with voice, video, or real-time communication testing (e.g., WebRTC, SIP).
• Experience with performance, load, and security testing.
• Knowledge and hands-on experience with cloud platforms like AWS or Azure and CI/CD pipelines.
• Experience with advanced QA practices like chaos engineering.
• Experience with AI-driven development of test cases, faster and efficient development of test cases or low code development.

Benefits

• Top-tier health insurance and life coverage.
• Upfront credited leaves with a superb leave policy.
• Flexible remote work options.
• Direct exposure to CXOs.
• Vibrant and inclusive culture that fosters collaboration.
• Involvement in cutting-edge AI projects providing a rapid learning curve and hands-on experience with emerging technologies.
• Supportive and approachable management.
• Friendly and transparent work environment with minimal micromanagement.
• Great work-life balance and flexible hours.

Company Description

Sonetel provides a Software-As-A-Service for business communication to small businesses worldwide. Over 1.9 million companies in 239 countries use Sonetel. We focus on quality, business functionality, automation and simplicity.

• Listed in the top 50 fastest growing tech companies in EMEA.
• Listed in First North, NASDAQ.
• Research & Development team in India develops and manages the Sonetel Phone System and AI platform.
• Global Customer Service team is based in India.