[Hiring] QA & Documentation Specialist @Insight Therapy Solutions

Role Description

We’re looking for a meticulous and detail-oriented QA & Documentation Specialist to join our team. In this role, you will be responsible for ensuring the quality and accuracy of all documentation related to patient care, including:

• Reviewing and auditing records to ensure compliance with industry standards.
• Collaborating closely with staff to resolve any documentation issues.
• Contributing to the development of quality assurance processes.
• Ensuring that our documentation practices consistently support the high standards of care we provide.

Your attention to detail and ability to work independently will be essential in maintaining the integrity and efficiency of our operations.

Qualifications

• Must have at least +2 years of QA experience, preferably in US Healthcare or mental health services.
• Coaching experience is a plus.
• Experience in working remotely or in a BPO company is preferable.

Requirements

• Ability to work independently in a remote setting.
• Ability to adapt to industry changes in policies and procedures.
• Detail-oriented and strong organizational skills.
• Strong interpersonal skills, including written and oral communication skills.
• Excellent English language proficiency, written and spoken.
• Ability to quickly learn, adapt and navigate different tools and resources.
• Strong analytical and data-gathering skills.
• Ability to work well with different personalities.
• Comfort dealing with ambiguity and the ability to work independently.
• Ability to work well within a team.
• Strong problem-solving skills with the capacity to quickly identify and address solutions to complex situations.

Benefits

• 100% remote – work from home.
• Room to grow – build QA & healthcare administration skills.
• Purpose-driven work – your accuracy supports excellent client care.
• Inclusive culture – supportive, collaborative team.
• Paid time off (PTO).
• Paid U.S. holidays.
• Paid birthday leave.
• Monthly health stipend.

Work Hours

• Full-time (40 hours a week).
• Monday-Friday.
• Between 8 AM-6 PM Pacific Time.