[Hiring] QA Automation Engineer @Service Management Group (SMG)

Role Description

We’re looking for a QA Analyst to join our Engineering team and ensure the quality, usability, and reliability of our software. You’ll execute manual and automated tests, identify and track defects, and collaborate with developers, product, and design teams to build a strong culture of quality. This is an excellent opportunity for someone eager to grow in QA and expand into test automation and CI/CD practices.

What You’ll Do

• Execute manual and automated test cases to ensure software quality.
• Identify, document, and track defects using tools like JIRA.
• Collaborate with developers to resolve issues quickly.
• Contribute to test planning and strategy to improve coverage and effectiveness.
• Perform regression testing when new features are released.
• Maintain accurate test documentation, including test plans, cases, and reports.
• Work closely with cross-functional teams to promote a strong quality culture.
• Expand your QA expertise under mentorship, including automation and CI/CD integration.

Qualifications

• 2–3 years of QA or test automation experience (internships and projects count).
• Proficiency in manual testing, bug tracking, and regression testing.
• Familiarity with tools like Selenium, Cypress, Playwright, or similar.
• Basic scripting skills in JavaScript, Python, or Java.
• Strong attention to detail and excellent documentation habits.

Benefits

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee.
• Values driven culture where we connect, collaborate & co-create.
• Remote first company (fully remote).
• Unlimited PTO.
• Tech provided.
• Diverse, experienced, friendly team which will welcome you, support you and challenge you.

Company Description

SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. And with our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy.