[Hiring] QA & Authorisation Handler @ClaimSorted

Role Description

We are looking for a confident, analytical and detail-focused QA & Authorisation Handler to join our Technical Claims Support Team. You will provide a key technical control across our claims operation, completing Quality Assurance reviews and reviewing claim settlements at the authorisation stage.

• Act as the final line of defence before a claim settlement is approved.
• Independently review the claim, evidence, policy coverage and settlement calculation before making the decision to authorise, pass back or escalate.
• Identify potential financial leakage, recurring handling issues, process and control gaps and emerging trends across the claims operation.
• Comfortably use data to understand where issues are occurring, identify root causes and turn findings into practical improvements.
• Adapt and confidently move between different products, policy wordings, processes and priorities while maintaining consistently high standards.
• Support other technical claims activities where required.

Qualifications

• +2 years experience completing claim authorisations within an insurance claims team.
• +3 years experience working across two or more of the following product lines: Pet, Travel, Property, Auto, Gadget or similar insurance products.
• Strong technical claims knowledge.
• Excellent attention to detail.
• Strong analytical skills.
• Able to provide clear, constructive feedback.
• Highly organised and able to prioritise a varied workload.
• Adaptable and comfortable learning new products and processes.

Requirements

• Confidence to independently review, challenge and make evidence-based decisions.
• Experience identifying financial leakage, trends, recurring errors and process or control gaps.
• Ability to explain the rationale behind decisions.

Benefits

• Competitive salary beyond the industry standard.
• Quarterly performance bonus: up to 15% of quarterly salary.
• Equity participation: stock options as an early-stage team member.
• Health insurance.
• Pension contributions.
• 28 days annual leave.
• Accelerated promotion track in a high-growth environment.