[Hiring] Publishing Quality Analyst @qa

Role Description

The Publishing Quality Analyst improves the quality of QA’s learning experience by defining and applying quality standards across digital learning content. The team focuses on reviewing materials to identify quality, UX, and functionality issues, working collaboratively with content, learning design, and technology teams to resolve issues and improve content both ahead of publication and through ongoing course maintenance. Alongside course‑by‑course reviews, the team analyses quality data to identify trends and outliers, using these insights to improve processes and support the delivery of usable, accessible, and high‑quality learning experiences.

Role Responsibilities:

• Define, apply, and champion quality standards for digital learning content, including accessibility, inclusivity, alignment with learning design principles, and learner experience expectations.
• Review assets (e.g., platform scripts) prior to platform build, ensuring content is suitable and ready to be built.
• Carry out quality control reviews on platform, focusing on usability, functionality, accuracy, and end-to-end learner experience. This includes:
  • Reviewing written content for quality, readability, and alignment with QA’s style and tone.
  • Ensuring consistency across the whole learner journey; both within the learning design and learner communications.
  • Checking content for correct application of QA and client branding, visual consistency, layout, and formatting across the learner journey.
  • Testing videos, links, navigation, page layouts, and visual assets for accuracy, consistency, and ease of use.
  • Verifying quizzes, assessments, labs, and interactive activities to ensure they function correctly and meet learner needs.
  • Validating content against intended learner personas, user stories, and learner journeys.
  • Assess AI-assisted outputs for suitability, compliance, and alignment with quality standards and learner experience.
• Identify, log, and escalate quality issues, risks, and improvement opportunities via a Change Log, providing clear issue details and experiential feedback to support effective resolution.
• Work across a range of content platforms (QA Platform, Canvas, Miro), editing and maintaining content directly within each system.
• Analyse quality review data to identify trends and outliers, reporting insights and working with colleagues to improve instructional approaches and techniques.
• Ensure accessibility and inclusivity are upheld as quality standards, identifying gaps and supporting teams to address accessibility-related issues.
• Uphold third-party content, copyright, and AI usage policies, ensuring they are applied correctly and responsibly within published content.
• Respond to content and platform queries.
• Use online systems and tools to manage workflows, track issues, and support delivery to agreed deadlines.
• Liaise with Production team members to ensure publication deadlines are met.
• Supporting the Learning Technologists in maintaining high-quality digital content and platforms.
• Develop and issue Credly badges.
• Ad hoc proofing/publishing tasks.

Qualifications

• Experience working in a reviewing, quality assurance, or UX testing role.
• Very good understanding of core grammatical and plain English principles.
• Quality-focused, with a high attention to detail.
• Confident using digital platforms and systems to review, test, and manage content.
• Exceptional analytical, organisational, interpersonal, and communication skills.
• Desired: Formal qualifications in a relevant field.

Requirements

• Works collaboratively and builds positive working relationships across teams.
• Ability to work independently, remaining motivated and driven.
• Ability to work within high-volume, rapid development cycles, with many concurrent deadlines.
• Must demand high standards and set the bar through consistent and high-quality personal approach.
• Must be able to work at a detailed level.
• Understanding of education and learning principles, including instructional design.

Benefits

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays.
• Holiday Buying scheme.
• Medicash plan, Wellhub, Cycle to Work scheme.
• Private Medical Insurance at corporate rates.
• Employee Assistance Programme.
• Employee Discounts Benefit Hub.
• 3 Development days.
• 2 Charity days per year.
• Pension Scheme.
• Early Friday Finish at 4pm.