[Hiring] Process Quality Coordinator @Morley

Role Description

Location: Remote – Michigan residents

Would you like to work a Monday-through-Friday schedule from the comfort of your home? As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible for our clients and their customers.

What You'll Do

• Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
• Make sure that required document collections are accurate per state requirements
• Work with team members and Senior Coordinators to verify the reliability and integrity of case information
• Evaluate transactions for quality and deliver feedback
• Review case setup to ensure repurchase packets are correct
• Review repurchase settlement offers to ensure they align with client guidelines
• As assigned, help think critically about the case per state requirements
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Qualifications

• Computer and Microsoft Office proficiency
• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
• Excellent organizational and interpersonal skills

Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience)
• Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably
• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem/router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)