[Hiring] Process Quality Analyst @Mimica

Role Description

The Delivery Team analyzes business processes, mines data, and reviews process maps for our clients. Working closely with Delivery, the Quality Team ensures all outputs are accurate, aligned with client data, and easily digestible for stakeholders representing their process. As a Process Quality Analyst, you will collaborate directly with project stakeholders to identify, evaluate, and mitigate risks impacting project delivery.

• Technical Coaching in Projects: Participate in routine touchpoints with project teams to resolve data and structural questions, offering guidance and support.
• Quality Control: Monitor and evaluate analyst deliverables to ensure they meet client requirements and project standards.
• Defect Remediation: Identify quality issues and work with analysts to diagnose root causes and correct errors.
• Stakeholder Reporting: Deliver concise weekly updates summarizing project progress and emerging risks.
• Process Optimization: Identify inefficiencies in internal tools and workflows, and collaborate with cross-functional teams to develop solutions.
• Documentation Maintenance: Create and maintain key reference materials, including process guides, handbooks, and training videos.
• Knowledge Sharing: Facilitate best-practice sharing sessions to promote consistent quality standards.

Qualifications

• 3+ years of experience as a Business Analyst, Automation Analyst, Process Consultant or Management Consultant focused on business process understanding and optimization.
• 2+ years of hands-on experience executing operational or business processes in Finance, Supply Chain, Operations, or related domains.
• Proficiency with mapping platforms such as MS Visio, Lucidchart, Miro, or Bizagi Modeler.
• Experience reviewing or quality-checking other people's work, through peer review, quality audits or a senior analyst role.
• Proven experience coaching or mentoring analysts, such as onboarding new team members, running training sessions or giving regular feedback that helped others improve.
• Proven ability to manage project timelines, track milestones, and coordinate tasks across cross-functional teams to ensure on-time delivery.

Requirements

• Bonus: Confidence working with structured data and spreadsheets, including SQL or BI tools.
• Hands-on automation experience, such as identifying automation opportunities, documenting processes for automation, or working with RPA or workflow tools.
• Experience writing and managing SOPs, including keeping them accurate, version-controlled and adopted across teams.

Benefits

• Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
• Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
• Company-issued laptop, remote setup stipend, and co-working budget.
• Flexible schedules and location.
• Ample paid time off, in addition to local public holidays.
• Enhanced parental leave.
• Health & retirement benefits.
• Annual learning & development budget.
• Annual workaways and regular virtual & in-person socials.
• Opportunity to contribute to groundbreaking projects that shape the future of work.