[Hiring] Mid-Level PMO Quality Analyst @Kentro

Role Description

Kentro is hiring an IT Requirements and Performance Analyst to provide data-driven requirements analysis, quality assurance, and performance oversight as part of the Value Management Team supporting the ESOM Program. The analyst will ensure program requirements, deliverables, supporting data, and approval records are traceable to contractual requirements, established standards, client expectations, and applicable federal guidance. This role blends requirements traceability, deliverable review, quality analytics, process improvement, and executive reporting.

• Elicit, analyze, and document IT business and reporting requirements with VA stakeholders, the Intake Lead, pillar leads, and technical subject matter experts; define measurable acceptance criteria and resolve gaps, ambiguities, and dependencies.
• Maintain requirements-to-performance traceability linking approved intakes and contractual requirements to deliverables, KPIs, source data, supporting evidence, and government reporting outputs; assess the reporting and measurement impacts of approved changes.
• Plan and perform requirements and quality reviews of program deliverables against scope, schedule, acceptance criteria, approved templates, and quality standards.
• Verify that each deliverable is accurate, complete, accessible, properly formatted, approved, traceable, and supported by required submission evidence.
• Maintain the authoritative deliverable repository, version history, approval records, review comments, and audit trail in accordance with document-control practices.
• Define, calculate, and monitor quality and delivery KPIs in coordination with the Metrics Team and VA stakeholders, including on-time delivery, first-pass acceptance, rework, defect trends, corrective-action aging, service performance, and customer satisfaction; connect measures to approved requirements and mission outcomes.
• Create and maintain leadership dashboards and recurring performance reports that communicate trends, risks, root causes, and recommended actions.
• Support the Reporting Lead with monthly Operational Management Reviews (OMRs), quarterly Program Management Reviews (PMRs), executive briefings, and graphical storytelling aligned with OIT Enterprise Contracts and government reporting requirements.
• Validate source data, metric definitions, business rules, and reporting logic; investigate discrepancies and coordinate timely correction of data-quality issues.
• Conduct trend, variance, and root-cause analysis to identify systemic quality risks, emerging issues, and opportunities for preventive action.
• Develop and improve quality gates, checklists, review protocols, templates, and standard workflows across the deliverable lifecycle.
• Log and track quality findings, nonconformances, corrective actions, and preventive actions through closure; verify that corrective actions are effective.
• Facilitate readiness reviews with project managers, technical leads, analysts, and subject matter experts and clearly communicate release or submission risks.
• Facilitate cross-functional working sessions to clarify requirements, review performance variances, and recommend actions that improve efficiency, sustainability, and alignment across the ESOM portfolio.
• Support internal audits, customer reviews, compliance assessments, and evidence requests; maintain organized, inspection-ready records.
• Automate repeatable reporting, notifications, approvals, and quality-control activities where practical while maintaining appropriate human review and data safeguards.
• Evaluate responsible uses of AI-enabled and other emerging tools to improve review efficiency, analytics, and knowledge reuse in accordance with program policy and security requirements.
• Capture lessons learned, recommend measurable process improvements, and support broader Value Management, PMO, and Customer Satisfaction priorities as needed.

Qualifications

• Bachelor's degree in business administration, quality management, information systems, data analytics, project management, or a related field; equivalent relevant experience may be considered.
• At least 5 years of relevant experience in requirements analysis, performance management, quality assurance, PMO or project controls, deliverable management, data analytics, process improvement, document control, or a closely related field.
• Working knowledge of requirements documentation and traceability, performance measurement, and quality assurance and quality control practices, including validation, root-cause analysis, corrective actions, audit readiness, and process documentation.
• Demonstrated ability to analyze operational data, identify trends and exceptions, and translate findings into clear recommendations for technical and executive audiences.
• Experience translating stakeholder needs into documented requirements, measurable acceptance criteria, and traceable performance or reporting outputs.
• Proficiency with Microsoft Excel, including formulas, pivot tables, data validation, charting, and structured data analysis, plus working proficiency with Word, PowerPoint, Teams, and SharePoint.
• Strong written and verbal communication skills, with the ability to produce concise, accurate reports, briefings, procedures, and client-ready deliverables.
• Experience collaborating effectively with remote, cross-functional, and multidisciplinary teams in a deadline-driven environment.
• Strong attention to detail, organization, judgment, and follow-through, with the ability to manage competing priorities and sensitive information.

Requirements

• Hands-on experience designing, building, and maintaining interactive Power BI dashboards and executive scorecards, including data modeling, refresh management, and data storytelling.
• Experience establishing dashboard governance, KPI definitions, data-quality controls, user access, and documentation so reports remain trusted, repeatable, and decision-ready.
• Experience with Microsoft Power Platform tools such as Power Automate, Power Apps, SharePoint Lists, or Dataverse to streamline approvals, notifications, intake, and reporting workflows.
• SharePoint/Knowledge Management proficiency, including organizing document libraries, metadata and taxonomy, version control, permissions, and searchable knowledge repositories; maintaining SOPs, lessons learned, and content review cycles.
• Experience with Jira, Microsoft Project, Smartsheet, or comparable Agile and project-delivery platforms.
• Working knowledge of SQL, API-based data integration, or other methods for combining and validating data from multiple enterprise sources.
• Experience supporting a federal agency or government contract, preferably the Department of Veterans Affairs, including familiarity with Section 508 accessibility and controlled-data requirements.
• Experience supporting enterprise portfolio reporting or a shared-services model, including requirements-to-metrics mapping and executive communication of program health and mission value.
• Familiarity with ISO 9001, CMMI, ITIL, Lean, Six Sigma, Agile, or other recognized quality and continuous-improvement frameworks.
• Experience using governed AI-assisted analytics, document review, or workflow tools with appropriate human oversight, privacy, and security controls.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking opportunities.
• Team-building activities – virtual and in-person, e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
• Commitment to community involvement through charity events.