[Hiring] PMO Senior Quality Analyst @Kentro

Role Description

Kentro is hiring for a PMO Senior Quality Analyst to support the VA ESOM contract. The analyst will lead quality analytics, data representation, and executive reporting across the ESOM Program. The analyst will ensure deliverables and performance data meet contractual requirements, established standards, and client expectations while providing senior leaders with reliable insights for program decisions.

This role requires an expert in data visualization and storytelling who can turn complex operational data into clear dashboards, executive briefings, and actionable recommendations. The analyst will interact regularly with senior Kentro and government executives, lead performance discussions, and advise on quality risks, priorities, and improvement opportunities.

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $100,000 – $115,000 annually.

This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Lead quality reviews of high-impact program deliverables against contractual requirements, acceptance criteria, approved templates, and quality standards; resolve complex findings with delivery owners.
• Design and maintain executive Power BI dashboards, scorecards, and visual reports that clearly represent program performance, quality, service delivery, and customer outcomes.
• Translate complex data into concise executive narratives that explain what changed, why it matters, business impact, and the decisions or actions required.
• Establish quality and delivery KPIs, targets, thresholds, and common definitions; connect operational measures to contractual commitments and program objectives.
• Present regularly to senior Kentro and government executives in recurring performance reviews and ad hoc briefings; answer questions, explain assumptions, and defend analytical conclusions.
• Engage senior stakeholders to clarify decision needs, agree on reporting priorities, communicate emerging risks, and follow through on executive requests and commitments.
• Integrate and validate data from multiple sources; govern data models, calculation logic, refresh processes, access controls, and source-to-report traceability.
• Perform trend, variance, root-cause, and scenario analysis; distinguish evidence from assumptions and communicate uncertainty, limitations, and emerging risks.
• Develop executive presentations and decision briefs that frame options, tradeoffs, recommendations, accountable owners, and next steps for leadership action.
• Lead corrective-action reviews, quality gates, and readiness discussions; escalate unresolved risks and verify the effectiveness of corrective and preventive actions.
• Maintain inspection-ready deliverables and supporting evidence; support internal audits, customer reviews, and contractual performance assessments.
• Standardize and automate recurring analytics and reporting using approved tools while preserving validation, human review, and appropriate data safeguards.
• Mentor analysts in data visualization, metric design, quality review, and executive communication; peer-review dashboards and briefings for accuracy and clarity.
• Improve PMO quality processes, reporting standards, and knowledge reuse; measure improvement outcomes and support Customer Satisfaction priorities.

Qualifications

• Bachelor's degree in business administration, quality management, information systems, data analytics, project management, or a related field; equivalent relevant experience may be considered.
• At least 7 years of relevant experience in quality assurance, PMO or project controls, performance analytics, or a related field, including at least 3 years developing executive dashboards and regularly presenting to senior leaders.
• Strong command of quality assurance and quality control practices, including root-cause analysis, corrective actions, audit readiness, deliverable governance, and performance measurement.
• Expertise in data representation, visualization, and storytelling, demonstrated through executive dashboards and presentations that use appropriate charts, clear comparisons, accessible design, and actionable insights.
• Advanced Power BI proficiency, including interactive dashboard design, refresh management, and report validation; advanced Excel and PowerPoint skills.
• Demonstrated ability to interact confidently with senior executives, facilitate recurring briefings, respond to challenging questions, and communicate risks and recommendations with sound judgment.
• Experience translating executive reporting needs into trusted metrics and integrating, reconciling, and validating data from multiple sources; ability to explain assumptions and limitations.
• Strong writing, stakeholder management, and prioritization skills; ability to work independently, influence cross-functional teams, mentor peers, and handle sensitive information with discretion.
• Working proficiency with Microsoft Word, Teams, and SharePoint for collaboration, document control, and program reporting.

Requirements

• US Citizen or Lawful Permanent Resident (Green Card).
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking opportunities.
• Fun activities – virtual and in-person, e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
• Commitment to a positive workspace for creativity, innovation, and happiness.