[Hiring] Manager, Quality Assurance @Starface World

Role Description

Starface is seeking a Manager, Quality Assurance to support our global quality systems, compliance and product integrity as we continue to expand our portfolio and elevate our consumer experience. This role is heavily focused on quality assurance, including:

• Product testing
• Technical packaging
• Supplier quality management
• Non-conformance investigations
• Continuous improvement initiatives

This role reports to the Head of Operations, partnering closely with various teams to ensure our products meet Starface’s high standards for safety, performance, packaging quality, and consumer satisfaction.

Responsibilities

• Quality Management System
  • Oversee the Starface quality management system (QMS) and ensure execution of all quality control and compliance requirements
  • Write and maintain quality SOPs, policies and standards; manage document control, change management and periodic document reviews
  • Maintain Product Information Files (PIFs)
  • Keep quality records current in the QMS (specs, COAs, ILs, SDS, test results, lot codes, shelf life/PAO)
  • Train cross-functional teams on quality requirements and document training
  • Lead the annual Quality Management Review and quarterly Quality Steering; report quality KPIs to leadership
  • Prepare for and host quality audits and FDA inspections; run internal audits and the annual mock recall
• Product Testing & Quality Control
  • Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing
  • Manage external 3PL lab relationships and any external testing coordination including test submissions, tracking, testing reviews, and invoice approvals
  • Establish and maintain AQL standards and support factories in meeting Starface requirements
  • Review and approve finished goods, raw material, and bulk COAs, test reports, batch records, and release documentation as applicable
• Production Release & Launch Readiness
  • Review and approve pre-production, first-production and in-line samples and pre-assembly photos against specs, artwork and standards; disposition lots and manage quality holds
  • Set up, execute and approve line trials; track first productions for new launches
  • Own quality gates in the NPD stage-gate process with PD and Operations
  • Book and manage third-party inspections (e.g., Factored Quality); define sampling plans and rework procedures
  • Maintain production color/print standards, rangeboards and retained samples
• Packaging Quality & Technical Validation
  • Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations
  • Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability
  • Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production
  • Develop Finished Good Quality specifications for all new products and maintain specifications for all existing products including pack redesign updates, testing requirements and methods, dimensions, etc.
• Supplier Quality & Third-Party Audits
  • Manage supplier quality programs, including onboarding, qualification, technical transfers to new or secondary-source suppliers, and ongoing performance evaluation of manufacturers, fillers, and material suppliers
  • Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up
  • Establish and maintain supplier quality metrics and develop corrective action plans as needed
  • Manage licensor quality compliance (e.g., Disney factory audits and documentation)
• Non-Conformance, CAPA & Continuous Improvement
  • Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams
  • Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs
  • Identify trends and develop proactive strategies to prevent quality issues before they arise
• Consumer-Centricity & Complaints Management
  • Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses
  • Lead quality review of escalation cases and manage adverse event reporting processes
  • Translate consumer insights into actionable product or process improvements
• Regulatory Affairs
  • Maintain up-to-date product registrations (MoCRA compliance, OTC drug listings, and medical device establishment and product listings)
  • Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations
  • Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation
  • Provide updates to internal teams on relevant regulatory changes

Qualifications

• BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
• 4+ years of experience in quality assurance roles within cosmetics, OTC, or medical device environments
• Strong experience and a deep understanding of technical packaging validation and testing processes
• Experience with QMS systems (document control, SOPs, change control)
• Experience with product testing (stability, compatibility, AQL, surveillance)
• Strong working experience in supplier quality, audits, and compliance management
• Non-conformance investigations, CAPA, root-cause analysis experience
• Experience working with ERPs (Netsuite ideal but not required)
• Supported complaints handling, trending, and adverse event reporting
• Experience working in a manufacturing environment and with production teams (processing, packaging, assembly)
• Highly organized, detail-oriented, and effective at balancing accuracy with fast timelines
• Excel in cross-functional project management and transparent communication
• Proactive, curious, and entrepreneurial—anticipating needs and preparing for challenges
• Translate complex quality and regulatory requirements into clear, actionable guidance
• Comfortable operating in ambiguity and pride yourself on ‘figuring it out’

Bonus Points

• Experience in the beauty and wellness industry
• Regulatory experience
• NetSuite (ERP)
• Greenlight Guru (QMS)
• Experience with intelligence platforms (e.g. building dashboards & KPI reporting)
• Located in the Los Angeles, CA area for periodic site visits

Salary & Benefits

The compensation range for this role is a $90,000-$115,000 base depending on level of experience, as well as bonus eligibility.

• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment
• ...and much, much more!