[Hiring] Localization Quality Coordinator @Keywords Studios

Role Description

The Quality Management team ensures that localized content consistently meets the highest standards of accuracy, creativity, and player experience. We achieve this by:

• Evaluating performance
• Driving continuous improvement initiatives
• Enabling linguists and vendors through training and feedback
• Partnering with stakeholders to prevent issues before they reach the player

The Localization Quality Coordinator supports Localization teams across Keywords in implementing and upholding quality processes, ensuring that content meets client expectations, style guidelines, and franchise-specific requirements. This role combines data-driven analysis with linguistic expertise, acting as a bridge between Project Management, Resource Management, and external vendors.

Duties and Responsibilities

• Collaborate with Localization Managers and Project Managers to assess risk & create quality plans, reviewing them regularly and ensuring effectiveness.
• Analyze and present timely, actionable reports on quality performance against set standards, identifying risks and recommending corrective or preventive measures.
• Champion quality standards and processes across Localization teams, promoting a consistent approach across projects and languages.
• Define, deliver, and continuously improve training sessions and guidance materials for internal linguists, external vendors, and other stakeholders on quality processes.
• Validate, arbitrate, and finalize quality evaluations, ensuring consistent application of scoring frameworks and fair dispute resolution.
• Support PMs in delivering constructive, actionable feedback to external resources.
• Collaborate on tool and process improvements, including the Quality Evaluation Portal, translation quality evaluation systems, and automated QA checks, suggesting enhancements based on recurring trends or workflow bottlenecks.
• Contribute to root cause analysis for quality incidents and client complaints, helping define preventive actions and assess their effectiveness.
• Assist in onboarding and testing processes for new linguists, ensuring alignment with quality standards before integration into live projects.
• Leverage Generative AI tools (such as Gemini) to optimize daily workflows, streamline data analysis, and assist in drafting quality reports and CAPAs.
• Based in an Asian timezone with the ability to work closely with regional teams and vendors.

Qualifications

• Minimum 2 years’ experience in a related role within the localisation industry.
• A degree in Translation, Linguistics, or a related field.
• Ideally, a native speaker of Korean, Japanese, or Chinese, with excellent proficiency in English.
• Excellent communication and negotiation skills, with the ability to provide clear, actionable feedback.
• Demonstrated ability to work effectively with distributed, multicultural teams.
• Intermediate to advanced Excel skills; ability to extract, process, and interpret data for decision-making.
• Familiarity with translation quality evaluation systems, frameworks (e.g., MQM), and CAT tools.
• Experience with linguistic arbitration or dispute resolution in a professional setting is desirable.
• Strong analytical mindset with the ability to identify patterns, prioritize issues, and propose process improvements.
• Knowledge of localisation quality control processes and industry best practices.
• Ability to adapt quickly to new tools and workflows, with demonstrated hands-on experience using generative AI (specifically Gemini) for day-to-day productivity, process improvement, and problem-solving.
• Ideally, a familiarity with Audio Localization processes.

Important Notes for Applicants

• Please submit your CV/resume in English.
• Please note that only shortlisted candidates will be contacted.
• Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
• At KWS, we value and encourage diversity in all its forms.
• Keywords Studios is committed to fair and ethical hiring practices.
• By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.