[Hiring] Lead Quality Assurance Analyst @SAPIENS

Role Description

Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery.

Responsibilities

• Test Strategy & Planning
  • Define and implement comprehensive test strategies for manual and automation testing across modules.
  • Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans.
  • Plan and estimate QA efforts during sprint planning and release cycles.
  • Ensure alignment with QA best practices, design patterns, and organizational standards.
• Test Execution & Platform Oversight
  • Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases.
  • Validate end-to-end workflows across integrated modules and shared services.
  • Coordinate system-level testing across environments (staging, pre-prod, production).
  • Monitor automation coverage and maintain regression suite health.
• Defect & Risk Management
  • Identify, document, and track defects; collaborate with development and BA teams for resolution.
  • Evaluate defect impact across modules and prioritize based on business and technical risk.
  • Proactively identify platform-level quality risks and implement mitigation strategies.
• Metrics & Compliance
  • Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs.
  • Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence.
  • Ensure compliance with QA standards, audit requirements, and regulatory guidelines.
• Team Leadership & Development
  • Lead and mentor a team of manual and automation QA engineers.
  • Support onboarding, training, and continuous learning for team members.
  • Conduct performance reviews and foster a culture of accountability and excellence.
• Collaboration & Communication
  • Act as the primary QA contact for product, development, and delivery teams.
  • Collaborate with SMEs, architects, and module owners to ensure quality deliverables.
  • Facilitate cross-team defect triage and platform-level release readiness meetings.
  • Promote a culture of quality and continuous improvement across teams.

Qualifications

• Bilingual English French - Must
• Bachelor’s degree in Computer Science or related field (preferred).
• ISTQB or equivalent certification - Advantage
• 10+ years of QA experience, with at least 3 years in a lead role.

Requirements

• Technical Skills
  • Experience in life insurance domain (individual life and annuities) – Must
  • Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices.
  • Experience with automation frameworks (e.g., Selenium frameworks).
  • Knowledge of REST/SOAP API testing and interface validation.
  • Ability to write SQL queries.
  • Familiarity with test management tools (e.g., Jira, Zephyr, QC).
• Leadership & Communication
  • Proven experience managing hybrid QA teams and platform-level testing.
  • Excellent analytical, problem-solving, and communication skills.
  • Experience in client-facing roles (e.g., pre-sales, UAT coordination).
  • Ability to work independently and lead by example.

Added Advantage

• Experience in cloud platforms (AWS, Azure).
• Exposure to performance, accessibility, and cross-browser testing.
• Experience in tool evaluation and selection for manual and automation testing.
• Willingness to work in a fast-paced, high-ownership environment.

Benefits

• Sapiens is an equal-opportunity employer.
• We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.