[Hiring] Lead QA Engineer @Ticketmaster

Role Description

This role of Lead Engineer (QA) will have a mix of coding and collaboration responsibilities to help sustain and grow our SDKs which are embedded in over 500 client apps globally.

• Collaborate with developers and peers to own the quality and rollout of features, leading test efforts across multiple product areas.
• Demonstrate skill in debugging, troubleshooting logs, and applying analytical thinking to systematically assess project quality and automation failures.
• Work with QA & Release Managers to certify a release and investigate issues from the Early Access Program.
• Drive QA Strategy and Test Planning for exhaustive testing of new features with cross-functional teams, ensuring no slippage of product requirements.
• Define and track important quality metrics to guide quality improvements organization wide.
• Escalate critical bugs and work with developers to prioritize fixes.
• Work across multiple development teams and organizations to influence software architecture and design.
• Balance multiple efforts simultaneously and meet strict deadlines.
• Champion a remarkable customer experience within product engineering through product and process improvements.

Qualifications

• 4-6+ years of software test and quality engineering experience with at least 2+ years in mobile.
• 2-3+ Years of software development experiences with at least 1+ years in constructing automation tests.
• Previous experience in leading QA teams and defining QA strategy.
• Ability to identify, classify, prioritize and drive closure of issues in multiple products and software releases.
• Experience working as a strong partner on a cross-functional team.
• Passionate about Quality and breaking the app to catch all issues during internal testing.
• Experience working in an Agile / Scrum development environment.
• Knowledge of Client/Server Architecture and mobile domain.
• A high degree of intellectual curiosity, with a knack for devising innovative techniques to discover software issues.
• Experience working through technical issues to both engineers and product managers.
• Setting up mobile automation test frameworks for iOS and Android.
• Experience and interest in developing a team, strategy and set of practices in the early phase of an organization's growth.
• Managed or partnered with contractors and/or test vendors.

Requirements

• Ability to meet commitments and multitask in a fast-paced work environment.
• Must be a great Team Player and exhibiting a positive attitude.
• Ability to own and manage multiple concurrent projects, including presenting and negotiating with stakeholders on the interdependencies and possibilities of what can be realistically delivered.

Benefits

• Inclusive environment with opportunities to thrive.
• Support for professional and personal aspirations.
• Reasonable accommodations for qualified individuals with disabilities in the job application process.

Language Requirement

• High level of proficiency in English, both verbal and written, is required.
• Candidates with a working knowledge of French are also encouraged to apply.