[Hiring] Junior Quality Coordinator @Welo Global

Role Description

Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test! Welocalize is looking for a Portuguese (Brazil) speaker in Brazil to help support our client's project as Junior Quality Coordinator.

You will be the junior coordinator of our Search Quality Rater project, completing tasks both in Portuguese (Brazil) and English (US). The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator:

• Performance Analysis
  • May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.
  • Completes Internal Assessments.
  • Provides feedback on blind test ranges and queries coming from the team.
  • May provide ad-hoc support to raters and educate them on best practices and client’s expectations.
  • Flags raters that show any behavioral concerns.
  • May analyze RCAs provided by resources and request clarifications, as necessary.
• Training and Support
  • May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.
• Analytics, Reporting, Knowledge, and Asset Management
  • May keep track of data and analyze the data.
• Communication
  • May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.
  • Monitors raters’ queries.
• Other
  • May perform other program-specific tasks needed to achieve OKRs.

Qualifications

• Fully Proficient in Portuguese (Brazil)
• Strong understanding of English
• Must be located in Brazil
• Strong understanding of popular culture in Portuguese (Brazil)
• Must be dedicated only to "Search Quality rating program" and NOT other search or ads rating programs
• Must not have current or previous experience with "Ads quality rating"
• Must be the only one in your household working as a "Search Quality Rater"
• Web-savvy and able to work in a fast-paced environment
• Excellent online research skills
• Reliable computer system and internet connection
• Reliable anti-virus software (as you will be surfing the web as part of the work)
• Ability to follow instructions in English and comply with the project conventions and rules expected by the client
• Must sign a Non-Disclosure Agreement to protect client confidentiality
• Must pass learning modules and a required quality test designed by our client before starting work

Benefits

• Receive steady volume of work and long-term partnership (where this applies)
• Professional development: work on exciting projects that will empower you to keep learning and growing
• Work with a multicultural, international team with a great variety of documents and content types
• 24-hour 6-day a week support from our Community team