[Hiring] Homeowner Claims Quality Assurance Senior Analyst @CSAA Insurance Group, a AAA Insurer

Role Description

The Claims QA function applies quality assurance techniques and methods to examine the output and efficiency of business processes within the CSAA Insurance Group claims organizations and business partners.

• Plans, executes, analyzes, and presents outcomes of claims-related auditing activities.
• Under broad management direction organizes activities and leads teams to accomplish work.
• Has highest authority limits on assignments reflecting the highest degree of technical complexity.
• Leads multiple projects concurrently.

Your Work:

• Learns and applies basic statistics concepts related to sampling and auditing.
• Analyzes quantitative claim and financial data to determine auditing opportunities and appropriate scope for efforts.
• Applies a high level of technical knowledge in gathering qualitative understanding by reviewing claim handling events.
• Analyzes qualitative audit data to monitor, communicate and mitigate top issues and control gaps related to claim events, both with peers and independently.
• Plans and executes claim-related audits and similar projects independently and with peers, including assigning collaborative work to peers and ensuring progress towards shared objectives when appropriate.
• Prepares persuasive written reports for claims executives and other business leaders encouraging business remediation of relevant deficiencies.
• Builds and maintains a professional network with claims leaders.
• Facilitates meetings as necessary for projects.
• Trains newer peers in all technical aspects of the job.
• May be asked to step into a temporary leadership or support role within either Claims QA or a claims team as needed.

Qualifications

• 6+ years of experience in property claims handling required.
• A bachelor's degree in a related field, or an equivalent combination of education and experience required.

Requirements

• An advanced Degree (CPA, MBA) in a related area.
• Exposure to using data in spreadsheets and/or databases for risk detection.
• Prior audit experience.
• Ability to recognize the interdependencies among complex business processes to anticipate risk potential.
• Ability to develop recommendations and solutions to complex problems based on data.
• Ability to communicate, in person (virtual) and in writing, complex data and concepts so that the material is easily understood by all levels of management.
• Ability to teach, lead and mentor others.
• Ability to advocate, persuade, and influence other employees from functional level individual contributors to senior leadership creatively and effectively.
• Proficient in the use of Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to adapt to changing deadlines and priorities.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

• We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Career growth opportunities with leaders and mentors partnering with employees.
• Flexible workplace culture allowing for remote work and in-person collaboration.
• An inclusive and welcoming workplace fostering innovation and enhancing products and services.
• Commitment to sustainability and building resilient communities.