[Hiring] Head of Quality @Seetec

Role Description

We’re looking for an experienced, strategic and independent leader to oversee Seetec’s group wide approach to quality. This is a high impact role providing third line assurance across the organisation, ensuring that every service and division consistently delivers strong, customer focused outcomes in line with Seetec’s Quality Strategy.

As our senior expert in performance and standards, you’ll evaluate – not operate – divisional quality systems. You’ll coordinate our peer review programme, provide objective insight to the Group Executive Board, and champion a culture of continuous learning across the business.

This is a unique opportunity to shape the future of quality across multiple sectors, influence senior leaders, and ensure services deliver excellence for customers and commissioners.

Key Responsibilities

• Lead the implementation and evolution of Seetec’s Quality Strategy and measure its success.
• Provide independent third line assurance that every service develops, implements and maintains robust quality frameworks, without taking responsibility for first or second line processes.
• Lead the peer review programme as a 3rd line assurance activity, ensuring independence, rigour and strong evidence standards to assess and report on the effectiveness of each service’s quality systems.
• Maintain independence from operational design or ownership of quality systems.
• Establish and cultivate a Seetec Quality Community of Practice by facilitating sharing of learning without taking ownership of divisional quality processes.
• Contribute to strategic assurance planning.
• Act as a champion of quality across the organisation.
• Provide professional leadership to future central quality roles.
• Ensure the GEB is informed about the quality of services across the organisation.

Qualifications

• Significant experience evaluating or assuring services in two or more sectors Seetec operates in.
• Strong understanding of quality systems in both regulatory and contractual environments.
• Experience presenting objective findings to senior leaders, including Executive and Board level audiences.
• Solid understanding of first, second and third lines of defence.
• Excellent analytical skills, able to identify themes across multiple reviews.
• Ability to build trusted relationships with senior stakeholders while maintaining independence.
• Experience supporting learning and professional development across teams.

Requirements

• Quality or assurance related qualifications (Desirable).
• Experience designing and delivering training or CPD (Desirable).
• Experience inspecting or evaluating services against statutory or regulatory standards (Desirable).

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days).
• 2 Volunteer Days.
• Pension - 5% Employee 5% Employer.
• Healthcare Cash Plan, incl. 3 x salary life assurance.
• Annual Salary Review.
• Refer A Friend Scheme.
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.

Company Description

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.