[Hiring] Hardware Quality Engineer @Lightspeed Commerce

Role Description

We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem - payment terminals/readers, printers, networking, tablets and POS accessories - ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio.

• Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio.
• Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed.
• Define and maintain the supplier performance monitoring, inspection plans for inbound inventory.
• Support returns triage and disposition decisions.
• Publish recurring quality dashboards and narratives for stakeholders and leadership.
• Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

Qualifications

• 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories.
• Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates.
• Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations.
• Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation).
• Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends.
• Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams.

Requirements

• Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present.
• Data-driven decision making (trend analysis, defect data, supplier performance).
• Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation.
• Bias for measurable outcomes.
• High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs.
• Strength to challenge the status quo.
• Fluency in English as a working language is required for this position.

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
• Work in a team big enough for growth but lean enough to make a real impact.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set.
• Become a valued part of the diverse and inclusive Lightspeed family.
• Lightspeed equity scheme (we are all owners).
• Flexible paid time off policy.
• Extended Healthcare benefits.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counseling & coaching services.
• Volunteer day.