[Hiring] Global Head of Testing Center of Excellence @RWS

Role Description

We're looking for a leader to build and scale our Global Readiness Assurance Center of Excellence, extending RWS's proven testing capabilities into a broader, higher-value assurance offering. You will take an established strategic direction, shape it into a differentiated market proposition, and orchestrate the people, partners, and delivery models needed to make it real. This is a role for someone who is energized by adapting a vision to make it a reality. They will also be leading some of the key strategic opportunities as a subject matter expert with a commercial hat. This is a dual-mandate role: half the job is building the internal engine (solution design, value optimization, market positioning, orchestrating sales to delivery working with partners, etc.), and half is being the face of the practice to clients — winning trust, consulting, sharing thought leadership, and turning pilots into repeatable revenue.

Reporting to the Global Head of Testing, this position is an anchor role in designing the DNA and identity of RWS in global markets.

Key Responsibilities

• Define and execute the CoE strategy, roadmap, and operating model for the testing offering
• Build and maintain testing methodology, automation frameworks, accelerators, and reference architectures — with particular attention to Global Readiness given RWS's brand and offering
• Own the tool stack point of view (build vs. buy vs. partner) and manage vendor/alliance relationships
• Establish estimation models, staffing pyramids, and quality benchmarks (defect leakage, coverage, cycle time)
• Partner with pre-sales/solutioning on RFP responses, effort estimation, and proposal development for GRA/testing engagements
• Convert pilot engagements into referenceable case studies and expand relationships into recurring revenue
• Develop case studies derived from exciting and ongoing client engagements
• Drive the shift from traditional QA toward modern quality engineering practices, including AI-enabled testing where relevant
• Own certification and career-path frameworks for the practice's talent pool
• Engage in client-facing sales activities to secure new business wins and coordinate with Marketing as appropriate
• Positively promote RWS services and products at all times
• Work with RWS marketing to inform and steer appropriate campaigns
• Adhere to corporate branding guidelines in all proposals, emails, and general communications

Objectives

• Establish CoE: Build off of existing knowledge, capabilities, and offerings to establish a GRA/Testing offering for RWS
• Thought leadership: Develop and deliver new innovative solutions and market-leading offerings for clients
• Expand Solution Offerings: Identify opportunities to introduce new services or products that address evolving client needs and bring ideas to reality through innovation & entrepreneurial approach
• Innovation in value proposition: Connects dots across disciplines (localization, AI, QA, compliance, CX) to create propositions competitors can't easily copy
• Develop pipeline working with GTM teams: Partner with sales leaders and account managers to develop market-ready solutions in the evolving world of requirements
• Ensure Client Satisfaction: In complex engagements, develop and deliver solutions that deliver expected business outcomes to clients
• Collaborate Across Departments: Work closely with sales, marketing, and product teams to align efforts and deliver integrated solutions to clients
• Stay Informed on Industry Trends: Keep abreast of market developments, competitor activities, and emerging opportunities to provide strategic value to clients
• Represent RWS in public forums: Be the expert in the room and deliver RWS’ vision, capabilities, and value proposition with conviction and clarity

Qualifications

• 12+ years in product/software/globalization testing, with 3+ years in a practice-building, CoE, or client-facing leadership role
• Proven track record standing up or scaling a Testing CoE or similar capability function
• Experience with Globalization/localization/linguistic QA or content-heavy testing domains
• Entrepreneurial spirit in taking ideas to outcomes
• Exposure to AI/ML-driven testing tools and quality engineering transformation
• Experience with test automation frameworks and modern QA tooling (Selenium, Tricentis, Applitools, or equivalent)
• Strong client relationship management experience — comfortable in front of senior stakeholders
• Ability to present in public forums and large internal groups about GRA
• Ability to develop proposals and business cases for clients/internal needs
• Bachelor's degree in a relevant field (or equivalent experience)
• Must value the customer's success as much as your own
• Willingness to travel as needed to meet objectives

Benefits

• Generous time away from work – Start with 25 days of paid time off (15 vacation days and 10 sick days), plus company holidays, a birthday day off, and paid time for volunteering in your community
• Comprehensive parental leave – Enjoy 100% paid parental leave, giving you the time and support you need during life's most important moments
• Retirement savings support – Plan for your future with our 401(k) retirement plan and company match
• Flexible ways of working – Benefit from our company-wide agile work policy, designed to support flexibility, trust, and work-life balance
• Growth and development opportunities – Access ongoing learning, professional development programs, and opportunities to expand your skills and career
• A collaborative and inclusive culture – Join a team of talented, supportive colleagues in a global environment that values diverse perspectives, innovation, and continuous learning