[Hiring] Global Head of Testing Center of Excellence @RWS Group

Role Description

We're looking for a leader to build and scale our Global Readiness Assurance Center of Excellence, extending RWS's proven testing capabilities into a broader, higher-value assurance offering. You will take an established strategic direction, shape it into a differentiated market proposition, and orchestrate the people, partners and delivery models needed to make it real. This is a role for someone who is energized by adapting a vision to make it a reality.

• Lead key strategic opportunities as a subject matter expert with a commercial hat.
• Build the internal engine (solution design, value optimization, market positioning, orchestrating sales to delivery working with partners).
• Be the face of the practice to clients — winning trust, consulting, sharing thought leadership, and turning pilots into repeatable revenue.
• Report to the Global Head of Testing, anchoring the design of RWS's identity in global markets.

Qualifications

• 12+ years in product/software/globalization testing.
• 3+ years in a practice-building, CoE, or client-facing leadership role.
• Proven track record standing up or scaling a Testing CoE or similar capability function.
• Experience with Globalization/localization/linguistic QA or content-heavy testing domains.
• Entrepreneurial spirit in taking ideas to outcomes.
• Exposure to AI/ML-driven testing tools and quality engineering transformation.
• Experience with test automation frameworks and modern QA tooling (Selenium, Tricentis, Applitools, or equivalent).
• Strong client relationship management experience — comfortable in front of senior stakeholders.
• Ability to present in public forums and large internal groups about GRA.
• Ability to develop proposals and business cases for clients/internal needs.
• Bachelor's degree in a relevant field (or equivalent experience).
• Must value the customer's success as much as your own.
• Willingness to travel as needed to meet objectives.

Requirements

• Define and execute the CoE strategy, roadmap, and operating model for the testing offering.
• Build and maintain testing methodology, automation frameworks, accelerators, and reference architectures.
• Own the tool stack point of view (build vs. buy vs. partner) and manage vendor/alliance relationships.
• Establish estimation models, staffing pyramids, and quality benchmarks (defect leakage, coverage, cycle time).
• Partner with pre-sales/solutioning on RFP responses, effort estimation, and proposal development for GRA/testing engagements.
• Convert pilot engagements into referenceable case studies and expand relationships into recurring revenue.
• Develop case studies derived from exciting and ongoing client engagements.
• Drive the shift from traditional QA toward modern quality engineering practices, including AI-enabled testing where relevant.
• Own certification and career-path frameworks for the practice's talent pool.
• Engage in client-facing sales activities to secure new business wins and coordinate with Marketing as appropriate.
• Positively promote RWS services and products at all times.
• Work with RWS marketing to inform and steer appropriate campaigns.
• Adhere to corporate branding guidelines in all proposals, emails, and general communications.

Benefits

• Generous time away from work – Start with 25 days of paid time off (15 vacation days and 10 sick days), plus company holidays, a birthday day off, and paid time for volunteering in your community.
• Comprehensive parental leave – Enjoy 100% paid parental leave, giving you the time and support you need during life's most important moments.
• Retirement savings support – Plan for your future with our 401(k) retirement plan and company match.
• Flexible ways of working – Benefit from our company-wide agile work policy, designed to support flexibility, trust, and work-life balance.
• Growth and development opportunities – Access ongoing learning, professional development programs, and opportunities to expand your skills and career.
• A collaborative and inclusive culture – Join a team of talented, supportive colleagues in a global environment that values diverse perspectives, innovation, and continuous learning.