[Hiring] Director of Quality Assurance @Cart.com

Role Description

Cart Government Solutions is establishing a dedicated quality function to support its growing government warehouse, distribution, and regulated logistics operations. As the Director of Quality Assurance, you will serve as the senior quality leader responsible for building, implementing, and continuously improving a government-specific Quality Management System (QMS).

This role will lead quality across a multi-site network, driving consistent standards, overseeing audits, investigations, CAPA, validation activities, and quality-system performance. You will partner closely with Operations, Compliance, Client Success, Engineering, IT, and program leadership to strengthen accountability, mitigate risk, and support operational excellence.

The ideal candidate is a hands-on quality leader with experience building or leading Quality Management Systems within regulated warehouse, distribution, pharmaceutical, healthcare, government, or government-contractor environments. You combine deep quality-system expertise with practical operational experience and have successfully led multi-site quality programs, developed teams, and driven continuous improvement in complex organizations.

You are equally comfortable leading investigations, audits, and validation activities as you are communicating quality risks, performance metrics, and strategic initiatives to executives, customers, auditors, and government stakeholders. This role is ideal for someone who enjoys building programs, creating structure, influencing cross-functional teams, and scaling a high-performing quality function that supports critical government operations.

Qualifications

• 8+ years of progressively responsible experience in quality assurance, quality systems, regulatory compliance, supplier quality, distribution quality, operational quality, or related disciplines.
• 3+ years of experience managing personnel or leading a quality function, program, or multi-site quality initiative.
• Demonstrated experience designing, implementing, maintaining, and continuously improving Quality Management Systems (QMS), including audits, investigations, CAPA, change control, document control, training, quality metrics, and ISO 9001-aligned quality practices.
• Experience leading quality programs within warehouse, distribution, logistics, cold-chain, or temperature-controlled operations operating under cGMP-regulated, pharmaceutical, healthcare, government, or similarly rigorous environments.
• Experience with temperature mapping, equipment qualification, calibration, environmental monitoring, alarm management, and temperature-excursion investigations.
• Experience supporting supplier quality, operational change control, system validation activities, and quality assessments of process, equipment, or technology changes.
• Experience presenting quality metrics, audit findings, investigation outcomes, program risks, and corrective-action plans to leadership, customers, auditors, or government stakeholders.
• Ability to translate customer, contractual, regulatory, and quality requirements into practical operating procedures.
• Strong executive communication, presentation, stakeholder-management, and problem-solving skills, with sound judgment and the ability to drive issues through resolution.
• Bachelor's degree in Quality Management, Supply Chain, Logistics, Engineering, Life Sciences, Business, or a related field, or an equivalent combination of education, certifications, relevant military experience, and directly related practical experience.
• Ability to obtain and maintain the security clearance required for supported programs.

Requirements

• Willingness and ability to travel up to 50%.
• Must be available to support significant quality incidents and participate in warehouse walkthroughs and site reviews.
• This position is subject to applicable federal requirements.
• Applicants must be authorized to satisfy all contract-specific citizenship, site-access, suitability, background investigation, and security requirements associated with the program(s) supported by this role.
• This position is open only to U.S. citizens due to applicable federal requirements.

Benefits

• Recognized as an award-winning employer for four consecutive years.
• Commitment to building an environment where talented people can grow, innovate, and make an impact.