[Hiring] Director of CPI Quality Assurance @TX-HHSC-DSHS-DFPS

Role Description

The Director of CPI Quality Assurance reports directly to the Director of Quality Assurance and performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning of the Child Protective Investigations Quality Assurance Team. Work involves:

• Establishing the strategic plan and goals and objectives.
• Developing policies, procedures, and guidelines.
• Establishing priorities, standards, and measurement tools for determining progress in meeting goals.
• Coordinating and evaluating program activities or business functions.
• Reviewing and approving budgets within departments or divisions.
• Supervising the work of others.
• Working under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Under the direction of the Director of Quality Assurance, this position directs comprehensive quality assurance program activities for the CPI QA team.

The position oversees staff that:

• Conduct quality assurance reviews related to CPI functions and processes.
• Gather, organize, and analyze data that demonstrates the progress of quality assurance assessments, reviews, and initiatives.

Qualifications

• Graduation from an accredited four-year college or university with major course work in public administration, business, and human services or closely related field of study.
• Preferred Criteria:
• DFPS experience.
• Experience conducting quality assurance reads or leading a quality assurance team.
• Specialized training or certifications related to quality assurance.
• Experience in data analysis, program evaluation, and performance management strategies.

Requirements

• Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.
• Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions.
• Knowledge of Child Protective Investigations.
• Knowledge of the child welfare system and child welfare practices.
• Knowledge of quality assurance practices.
• Knowledge of principles of leadership and management of personnel.
• Skill in establishing plans and setting objectives and goals that support an overall business strategy.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in effectively communicating with professional and support staff and the public both verbally and in writing.
• Skills in working collaboratively and cooperatively with diverse groups.
• Skill in critical thinking and problem solving.
• Skill in conflict resolution and working collaboratively to solve problems.
• Skill in managing multiple and competing priorities.
• Skill in leadership, communication, and public speaking, including presentations for executive staff.
• Ability to direct and organize program activities and/or business functions.
• Ability to study and evaluate programs and propose recommendations.
• Ability to lead, plan, assign, and set priorities.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates much lower than most private plans.
• Flexible spending accounts for added tax savings on health and dependent care.
• Employee discounts on things like gym memberships, electronics, and entertainment.
• Potential qualification for Public Service Loan Forgiveness.

Company Description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.