[Hiring] Default Associate, Mortgage Assistance Quality Control @Valon Mortgage

Role Description

The Mortgage Assistance QC Specialist is responsible for reviewing the accuracy and compliance of loss mitigation applications, financial calculations, and workout documentation. This role serves as a critical check before documents are sent to borrowers (Pre-Execution) and after executed packages are returned (Post-Execution).

Responsibilities

• Audit & Compliance Review:
  • Perform comprehensive quality control reviews on loss mitigation files on approvals and denials, to ensure adherence to CFPB, FHA, VA, USDA, FNMA, and FHLMC guidelines and internal policy/procedures.
  • Assist with internal and external audits.
• Data Validation:
  • Verify the accuracy of financial information, income calculations, expenses, debt-to-income (DTI) ratios, and loan terms compared to internal systems of record.
• Eligibility Validation:
  • Confirm eligibility and validity of the workout offered against quality control checklists.
  • Review and verify previous partial claims, modification terms, and timelines.
• Defect Tracking:
  • Identify and document inconsistencies or non-compliance issues, escalating material defects to management as required.
• Documentation:
  • Ensure complete and accurate documentation of the evaluation within the servicing system, and all supporting documentation is present.
• Reporting:
  • Prepare monthly reports summarizing QC audit findings, identifying trending errors, and recommending process improvements.
• Stakeholder Communication:
  • Collaborate with processors, underwriters, and external vendors to resolve identified errors and ensure timely corrective action.
• Continuous Improvement:
  • Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.
  • Actively participate in QC activities and projects designed to improve business performance.
  • Stay current on changes in industry regulations and recommend updates to internal policies, procedures, and systems based on new/changed requirements.
• Task and Pipeline Management:
  • Provide accurate and complete information to resolve issues and follow up on any outstanding commitments, keeping to SLAs.
  • Ensure tasks assigned are completed within SLA.
  • Perform other duties as assigned.

Qualifications

• Experience: 3–5 years of experience in mortgage loss mitigation, underwriting, or quality control.
• Regulatory Knowledge: Deep understanding of mortgage regulations, including RESPA, TILA, ECOA, and HMDA.
• Deep understanding of Federal, State, Regulatory, and Investor Guidelines.
• Technical Skills: Proficiency in mortgage servicing systems and Microsoft Office Suite, particularly Excel.
• Analytical Thinking: Ability to interpret complex financial documents and apply varying investor program requirements.
• Attention to Detail: Extreme precision in reviewing loan files to identify minor but critical errors.
• Organizational Skills: Capable of managing a high-volume pipeline and meeting strict regulatory deadlines in a fast-paced environment.
• Minimum education requirement: High school diploma or GED equivalent required.

Benefits

• Compensation: competitive salary and 401 (k) plan.
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.
• Food & meals: in-office snacks and drinks, and Bagel Fridays.
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback.
• Generous time off: 17 days paid time off, sick days, and 11 company holidays.
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition.