[Hiring] Customer Quality Engineer @LivaNova

Role Description

As our Customer Quality Engineer, you will support Customer Quality activities for our Neuromodulation therapies, including:

• Complaint handling
• Investigations
• Regulatory reporting
• Technical support

You will collaborate with cross-functional teams to help ensure product quality, regulatory compliance, and effective resolution of customer issues.

Key Responsibilities

• Receive customer feedback and provide technical troubleshooting to support the resolution of customer issues.
• Initiate and investigate product complaints, including root cause analysis.
• Prepare and submit medical device vigilance and regulatory reports to applicable regulatory authorities.
• Maintain accurate complaint files, quality records, and supporting documentation.
• Identify potential product or quality trends and escalate findings for further evaluation.
• Collaborate with Quality, Regulatory Affairs, R&D, Clinical, and other teams to support compliance and continuous improvement.

Qualifications

• Bachelor’s degree in Engineering.
• Strong written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Collaborative mindset with a willingness to learn, develop, and work within international teams.
• Interest in healthcare, medical technology, quality, or regulated industries.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Internship, academic project, or previous exposure to engineering, quality, healthcare, medical devices, pharmaceutical, or another regulated industry is desirable.

Benefits

• Purpose-driven work focused on improving patient outcomes worldwide.
• Global exposure and the opportunity to collaborate with international teams.
• Structured learning, mentorship, and career development opportunities.
• A culture that values innovation, quality, collaboration, and continuous improvement.
• Exposure to advanced medical technologies and a highly regulated global environment.
• Competitive base salary.