[Hiring] Customer Outcomes and Advice Quality Assessor @RVU

Role Description

At Mojo Mortgages, we’re on a mission to become the largest and most disruptive mortgage broker in the UK. Quality assurance is central to that mission. By holding our advice to the highest standards, we build lasting trust with our customers. This is a place for people who embrace challenge, hold themselves to a high standard and use technology to do their work better.

As a Customer Outcomes and Advice Quality Assessor, you will:

• Assess mortgage advice and listen to calls.
• Work in a small, dedicated team where your eye for detail and analytical skills are central to the integrity of our mortgage advice.
• Provide insights that help us keep raising the standard.

Key Responsibilities

• Assess mortgage advice against our internal standards, the FCA Consumer Duty and the Conduct Rules, meeting the T&C Scheme sampling requirements.
• Complete your agreed monthly volume to the quality and turnaround standards set by the Operational Compliance Manager.
• Record every outcome with specific, evidence-based feedback that Mortgage Experts and Sales Managers can act on.
• Apply the scoring criteria consistently and explain your reasoning in calibration.
• Escalate compliance risks promptly, find the root causes, and highlight routine checks that could be automated.
• Review Smartsearch referrals and decide what additional verification checks are needed.

Qualifications

• CeMAP 1, 2 & 3 or equivalent.
• Hold, or be able to obtain, the competence status needed to assess advice and sign off assessments under our T&C Scheme.

Requirements

• A minimum of 2 years’ experience as a QA assessor in financial services, ideally in mortgage advice.
• Sound knowledge of FCA mortgage advice requirements.
• Exceptional attention to detail and accuracy under pressure.
• Intermediate proficiency in Google Sheets, Docs and Slides.

Benefits

• Remote working.
• Basic Salary of £35,000.
• Work from anywhere in the world for up to 22 days per year.
• 25 days holiday plus bank holidays (up to 28 days with length of service).
• Pension via Aviva (Pension match up to 5%).
• Sick pay and sick pay insurance.
• Wellness programme from Able Futures.
• Critical Illness cover & Subsidised private medical insurance.
• Death in service Policy.
• Enhanced Maternity, primary adoption & Enhanced paternity & secondary adoption pay.
• Compassionate leave.
• Long service awards up to £5000.