[Hiring] COBRA Trainer & Quality Assurance Coordinator @The Cigna Group

Role Description

The job profile for this position is Technical Training Senior Representative, which is a Band 2 Professional Career Track Role. As the COBRA Trainer & Quality Assurance Coordinator, you play a key role in developing confident COBRA Specialists, strengthening operational accuracy, and ensuring clients and participants receive consistent, high-quality support. This role blends training leadership, quality oversight, and hands-on collaboration in a fast-moving, purpose-driven environment.

Responsibilities

• Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
• Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
• Translate regulatory and procedural updates into clear documentation and targeted training sessions.
• Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
• Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
• Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
• Support special projects and, as needed, manage a limited block of COBRA accounts.
• Contribute reliably to daily workflow with professionalism and accountability.

Qualifications

• Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations.
• Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements.
• Ability to train, coach, and communicate complex information clearly.
• High attention to detail with strong auditing and analytical skills.
• Proficiency with Windows-based systems and Microsoft Word and Excel.
• High school diploma or GED required.

Requirements

• Experience in training, quality assurance, or mentoring roles (preferred).
• COBRA certification or willingness to complete certification within the first six months (preferred).
• Experience in a regulated, service-focused environment (preferred).
• Associate or bachelor’s degree in a related field (preferred).
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs starting on day one.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.