[Hiring] Client QA & Operations Analyst @Rifa AI

Role Description

This is the hands-on quality and operations role behind our enterprise client relationships. You'll live in the transcripts and performance data:

• Auditing how our AI agents handle real client conversations.
• Catching issues before and after clients do.
• Turning findings into clear, actionable work for the engineering team.

You'll be client-facing:

• On audit calls, walking client-side QA and compliance teams through findings.
• Reconciling our read of bot performance with theirs.

It's a role for someone precise, curious, and organized, comfortable with data and detail, and confident explaining findings and their significance.

You'll report to the Technical Program / Product Manager, who owns the overall client relationship, and you'll be their eyes and ears on day-to-day quality.

Qualifications

• 1 to 3 years in QA, operations, quality analysis, delivery support, or a similar client-facing role, ideally at a B2B SaaS, BPO, or financial-services company.
• Comfort with data and transcripts as evidence.
• Clear written and spoken English.
• Reliable daily overlap with US business hours (ET/CT).
• Organized, detail-oriented, and capable of closing the loop on findings.

Requirements

• Experience in debt collections, lending, or another regulated financial-services domain, or familiarity with FDCPA / compliance workflows.
• Hands-on experience with QA tooling, call-quality scoring, or observability/audit dashboards.
• Familiarity with Linear (or similar issue trackers like Jira) and how good engineering tickets are written.
• An interest in AI / conversational systems and how they behave in production.

Benefits

• Small teams per client, with real ownership.
• We review each other's work and prioritize honest communication.

Company Description

Rifa AI is building the AI agents platform for contact centers in regulated industries. Our platform turns a company's written procedures into AI agents that handle real-time conversations and actions in the client's CRM.

• Founded by Sameer Fulzele (IIT Bombay).
• Backed by Seaborne Capital and angel investors from the enterprise software and accounts receivable industry.