[Hiring] Billing QA/QC Representative - Lead @Quest Diagnostics

Role Description

As the Billing QA/QC Representative - Lead, you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Quality Representative will directly support patient business operations by performing the following activities:

• Customer service agent call monitoring QC assessments
• Coordinate and maintain agent feedback documentation
• Audit and administer quality control reporting for work completed in the department
• Provide performance input to management team relative to agent quality assessments
• Perform ad hoc support duties at management discretion

The Billing QA/QC Representative - Lead is a direct point of contact for management in providing agent quality assessment reviews. Employees are required to have flexibility to work any of our 8-hour shift schedules between the hours of 8:30 AM to 8:00 PM EST, Monday - Friday.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Company Description

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.