[Hiring] Bilingual Haitian Creole Quality Assurance Administrator @Maximus

Role Description

Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administrator to support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for:

• Monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
• Participating in special projects and program initiatives as needed.
• Serving as backup support for the call center during periods of high volume or operational need.

The ideal candidate demonstrates:

• Strong attention to detail.
• Excellent critical thinking and analytical skills.
• The ability to accurately interpret and apply Florida healthcare policies.
• A high level of organization, consistency, and accountability in a remote work environment.

Essential Duties and Responsibilities:

• Provide assistance to program clients with completion of paperwork and obtain employment verification documentation.
• Support case managers to obtain attendance documentation.
• Scan and log all client documentation in an accurate and timely manner.
• Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
• Enter, transcribe, record, store, or maintain information in written, electronic, and magnetic form relating to services, processes, and quality systems.
• Coordinate review activities as assigned by management.
• Perform general office duties such as filing, copying, faxing, and mail.
• Perform other duties as may be assigned by management.

Qualifications

• High school diploma or equivalent with 0 - 2 years of experience.
• Bilingual proficiency in both English and Haitian Creole.
• Must currently and permanently reside in the Continental US.

Requirements

• Florida state residency (preferred).
• Experience working with the Florida Healthy Kids Program (preferred).

Benefits

• Health insurance coverage.
• Life and disability insurance.
• A retirement savings plan.
• Paid holidays and paid time off.

Home Office Requirements

• Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
• OS for Windows – Current release of Windows 10 or newer.
• OS for Mac – Big Sur (11.0.1+) or MacOS (10.14) or newer.
• OS for Linux – Ubuntu (18.04).
• Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
• Must have a camera.