[Hiring] Assurance Specialist @Recovery Focus

Role Description

As an Assurance Specialist at Waythrough, you will play a key role in supporting operational assurance and driving continuous improvement across our services. Working closely with the Assurance Lead and the wider Performance and Data team, you will help embed our assurance framework, ensuring services have the right measures, processes and oversight in place to deliver high-quality, safe and effective support.

• Provide expert guidance on assurance metrics, incident management and regulatory expectations.
• Support learning from incidents and complaints, identify opportunities to share best practice.
• Contribute to a culture of accountability, collaboration and continuous improvement.
• Build strong relationships with stakeholders at all levels.
• Support the implementation of assurance measures for new services and contracts.

Qualifications

• A relevant qualification, such as a degree, or equivalent experience.
• Relevant professional certifications in technologies or methodologies, such as Microsoft Power BI or Excel.
• Knowledge of assurance best practice, including monitoring and evaluating assurance measures.
• Experience delivering assurance changes, alongside providing training and support to colleagues across diverse teams.
• Excellent written, verbal communication and presentation skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office programmes and confidence working with reporting tools.
• Highly developed organisational and prioritisation skills.
• The ability to influence discussions and engage stakeholders.
• Experience of developing and embedding assurance frameworks would be advantageous.

Requirements

• Analytical, organised and solution-focused professional.
• Experience of monitoring assurance measures and supporting quality and performance improvement.
• Confident communicating with a wide range of stakeholders.
• Ability to manage competing priorities and work flexibly across different teams.
• Commitment to Waythrough's values of Kindness, Courage and Respect.

Benefits

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays).
• Pension scheme with 4.5% employer contribution, matched up to 6.5%.
• Life assurance (3× annual salary).
• Enhanced sick pay and family-friendly pay.
• Birthday leave and the option to buy up to 5 extra days’ annual leave.
• Professional fee reimbursement for relevant qualifications.
• 24/7 online GP access and Employee Assistance Programme.
• Recognition and long service awards via our Way to Go and Aspirations portals.
• £500 Recommend a Friend bonus.
• Cycle to Work scheme and Credit Union membership.
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good.
• Free will writing service and wellbeing initiatives throughout the year.

Company Description

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.