[Hiring] Assistant Manager - QA & Proofing Unit @Mashreq

Role Description

To support the QA & Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC.

Qualifications

• 7+ years of experience in banking operations, internal controls, or QA/audit functions.
• Good understanding of reconciliation principles, control break classifications, and regulatory expectations.
• Strong analytical skills, with ability to review large datasets and detect anomalies.
• Proficient in Excel, QA tracking tools, and reconciliation platforms (e.g., TLM).
• Clear and structured communication skills; documentation rigor is essential.
• Exposure to operational risk, audit processes, and cross-country governance preferred.

Requirements

• Covers proofing and quality assurance for reconciliation and control breaks across all group operations verticals.
• Scope includes review of monthly reconciliation proofing, aging validation, and QA sampling in UAE and IBG operations.
• Track adherence to reconciliation closure timelines (T+3, etc.).
• Maintain performance dashboards with metrics across divisions and platforms.
• Identify breaches to the QA KPIs aligned with ERF and Group Operations KRIs.
• Monitor early warning triggers for high-risk or aging items.
• Monthly quality assurance sampling of reconciled items.
• Tracking accuracy, timeliness, and completeness of proofing controls.
• Raising exceptions to the CRU head and relevant BU operations for resolution.
• Conducting periodic health-checks aligned with audit and GRC guidelines.
• Supports standardization of QA templates, monthly packs, and internal MIS submissions.

Benefits

• Operates independently from the CRU but in close coordination.
• Enterprise-wide scope across Group Operations and Business Units.
• Covers both UAE and international operations including Egypt, Pakistan, India, and IBG branches.
• Maintains reporting line into GRC – not embedded within the CRU to preserve independent assurance role.
• Aligned with ERF governance manual, APPM, ORM Guidelines and reporting templates.
• Works within a cross-functional, multi-country environment.
• Expected to define and enforce centralized standards and controls while balancing local branch needs.
• Works with constrained resources in a transformation phase and must effectively build team capacity.