[Hiring] Alternative Formats Quality Coordinator @Avantpage, Inc.

Role Description

The Alternative Formats Quality Coordinator develops, implements, and manages quality assurance processes for accessible communications and alternative-format deliverables. The role ensures that materials produced by external vendors meet client requirements, applicable accessibility standards, and Avantpage quality expectations.

• Working closely with Project Managers, clients, vendors, and internal quality teams to review and improve the quality of accessible PDFs and electronic text, large print in 18-point Arial, Grade 2 Braille, and audio in CD/MP3 or equivalent formats.
• Serves as Avantpage's subject-matter expert on document accessibility and alternative-format quality, supporting consistent, compliant, and scalable delivery.
• Focuses on quality oversight and vendor management rather than production or remediation.
• Performs direct QA when an output can be meaningfully evaluated with the available expertise and tools.
• Validates the vendor's QA process, evidence, qualifications, and sign-off before acceptance for specialized outputs that cannot be independently reviewed in full.
• Participates in client meetings to clarify quality requirements, explain review approaches and findings, and support the resolution of accessibility-related concerns.

Qualifications

• Bachelor's degree in Accessibility, Digital Publishing, Communications, Linguistics, Quality Management, or a related field, or equivalent practical experience.
• 2+ years of experience in accessibility quality assurance, document accessibility, digital publishing, accessible content, or a related field.
• Strong working knowledge of WCAG, PDF/UA, document accessibility principles, and manual and automated accessibility-testing methodologies.
• Hands-on experience reviewing accessible documents, applying structured QA checklists, documenting defects, and validating corrections or acceptance criteria.
• Ability to determine when direct review is possible and when quality must be validated through a specialized vendor's documented process, credentials, evidence, and sign-off.
• Familiarity with screen readers and assistive technologies, particularly JAWS and NVDA.
• Experience using Adobe Acrobat Pro and Microsoft Office applications, particularly Word and PowerPoint.
• Strong professional English and the ability to communicate findings clearly in documentation, vendor discussions, and client-facing meetings.
• Strong analytical, problem-solving, organizational, and stakeholder-management skills, with careful attention to quality, traceability, and compliance.

Requirements

• Establish, document, and maintain quality assurance standards, procedures, checklists, evaluation criteria, and acceptance requirements for accessible communications and alternative-format projects.
• Conduct direct QA reviews of accessible PDFs, electronic text or data-CD content, large print in 18-point Arial, and other deliverables that can be evaluated using approved standards, tools, and testing methods.
• Evaluate and document the vendor's QA methodology, reviewer qualifications, test results, sampling evidence, and formal sign-off for specialized outputs that cannot be fully reviewed in-house.
• Review vendor deliverables and supporting quality documentation to determine whether client, contractual, regulatory, and Avantpage requirements have been met before acceptance.
• Conduct accessibility and usability testing using industry-standard validation tools, screen readers, and assistive technologies; document defects clearly and consistently.
• Participate in client meetings when needed to clarify requirements, explain QA processes or findings, and support accessibility-related reviews and escalations.
• Collaborate with Project Managers, clients, vendors, and internal subject-matter experts to resolve quality issues, complaints, and accessibility-related risks.
• Monitor quality metrics and vendor performance; provide clear feedback, corrective-action requests, root-cause guidance, and improvement recommendations.
• Create and deliver internal training and practical guidance on document accessibility standards, alternative-format QA, and quality expectations.
• Support audits, client reviews, vendor evaluations, and continuous-improvement initiatives related to accessibility and alternative-format services.
• Maintain current knowledge of evolving accessibility regulations, standards, testing methodologies, assistive technologies, and industry best practices.

Benefits

• Joining a vibrant multicultural team spread across the Americas, Asia, Africa, and Europe.
• Professional development and growth opportunities in the localization industry.
• Training in new tools, technologies, and processes.
• Energetic, multicultural, and empathetic working environment.