[Hiring] All Lines Claims Adjuster - Quality Assurance Specialist @Sedgwick

Role Description

To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency, education and quality.
• Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program.

Performs other duties as assigned and supports the organization's quality program(s).

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Full adjusting license in one or more provinces.
• Minimum of Four (4) years of investigative experience or equivalent combination of education and experience required.
• Minimum 5 years of claims adjusting experience.
• Demonstrated experience handling both personal and commercial lines claims.
• Strong background in adjusting auto and property claims from initial intake through resolution.
• Oral and written communication skills.
• PC literate, including Microsoft Office, Excel, PowerPoint products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

Requirements

• We are currently hiring for this position.
• Salary Range: $47,116.00 - $61,251.00 - $75,386.00 CAD Annual.
• This position is full-time, and compensation is salaried.
• Compensation is determined based on experience, qualifications, and internal equity.

Benefits

• Sedgwick is committed to transparent and equitable pay practices.