[Hiring] AI Enablement and Quality Engineer - Senior Manager @PwC

Role Description

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Qualifications

• High School Diploma
• 6 years of experience in progressive roles managing IT quality assurance and control within software/systems development processes

Requirements

• Bachelor's Degree in Information Technology, Computer Systems Analysis, Management Information Systems preferred
• Foundations Certification preferred
• Leading test methodologies and business application integration
• Managing overall testing effort and project testing strategy
• Contributing to thought leadership on testing tools and practices
• Improving quality of delivery and business benefits
• Managing vendor testing deliverables on complex solutions
• Designing test cases and analyzing test results
• Developing thorough business and application domain knowledge

Benefits

• Medical, dental, vision
• 401k
• Holiday pay
• Vacation
• Personal and family sick leave
• Annual discretionary bonus