[Hiring] 2nd Level Support & Software Tester @Aunetic Group

Role Description

Fixed term of one year. Build the future of Audit Technology with us. We are now looking for an entrepreneurial and commercially minded professional who wants to play a key role in shaping the growth of our Audit Software Solution in the DACH region. If you enjoy building, influencing, learning and taking ownership, we would love to meet you.

Key Responsibilities

• 2nd Level Support
  • Take ownership of technical support tickets escalated from 1st line via Jira Service Management.
  • Reproduce, analyze, and resolve customer issues, including configuration, environment, and application questions.
  • Classify incoming issues using our Error Classes (EC1–EC3) and prioritize them correctly.
  • Provide clear workarounds and solutions, and communicate professionally with customers within our SLA response and resolution times.
  • Escalate genuine code defects to 3rd level (development) with a clean, reproducible description, and verify the fix once delivered.
• Software Testing & Quality Assurance
  • Test and re-test bug fixes and patches before they are released to customers.
  • Build and maintain reproducible test cases for reported issues.

Qualifications

• Experience in technical software support (2nd level/application support), software testing, or QA.
• Strong analytical and troubleshooting skills with the ability to identify root causes of complex software issues.
• Confident working with complex enterprise web applications.
• Structured, reliable, and quality-focused work approach with strong documentation discipline.
• Fluent German and good English communication skills, both written and spoken.
• Experience with Jira Service Management or similar ticketing systems is an advantage.
• Basic understanding of authentication technologies (SAML, LDAP, OpenID Connect), databases, and web server environments.
• Self-driven and accountable, taking ownership from ticket creation to resolution.
• Strong communication skills with the ability to bridge the gap between customers and development teams.
• Calm, organized, and effective in managing multiple priorities in a fast-paced environment.

Benefits

• Join a collaborative, international team that genuinely supports each other.
• Enjoy a high degree of autonomy, flexible working arrangements and the freedom to shape your approach, priorities and impact.
• Help build and scale a strategic growth area for Aunetic, working closely with senior stakeholders.
• Opportunity to directly influence how our Audit Software Solution is positioned, marketed and expanded in the DACH market.
• Work remotely, from one of our offices, or take advantage of our WorkFlex opportunities.
• Flexible working hours, 30+ days of annual leave and a culture that values sustainable success.
• Continuous investment in benefits that add real value to our people, including gym memberships, bike leasing, and employee discounts.

Ready to build with us?

We would love to hear from you. Send us your CV and a few lines on why this role is the right fit for you - we look forward to meeting you.