Telecommunications Delivery Lead @Red River
Project Management
Salary unspecified
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Telecommunications Delivery Lead @Red River

2d ago - Red River is hiring a remote Telecommunications Delivery Lead. 💸 Salary: unspecified 📍Location: Chile

Role Description

Red Hat is seeking a customer­ focused technology professional to be a Delivery Executive for critical growth Telecommunications customers. In this role you will serve as a trusted advisor to customers, accountable for their success with our products and maximizing the value realized from Red Hat product subscriptions. You will be critical to the long ­term success of Red Hat's subscription ­based business model and will be responsible for the delivery of customer outcomes measured by customer satisfaction, renewals and incremental sales.

You will coordinate with cross-functional teams and provide project and software portfolio management on both complex customer-led projects and projects driven by Red Hat Services.

  • Act as the single point of contact for all post sales activities, globally, with your customer(s).
  • Actively participate in presales activities to include answering Request for Proposal (RFP) questions related to lifecycle, consulting and technical support.
  • Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.
  • Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions necessary for customer projects.
  • Lead a matrixed team responsible for support and service delivery to your customer(s).
  • Become a trusted advisor to your customer(s) through detailed governance and communication plans.
  • Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers.
  • Build content for project activities to include project kickoff, project status and project closeout.
  • Coordinate with project managers, territory services managers and the Resource Management Office (RMO) to manage project staffing requirements.
  • Serve as an agile lead, including planning, team management, process management and improvement.
  • Drive multi-year customer satisfaction, product absorption and profitability.
  • Extensive interaction with customers, services sales, product sales support, architects and other members of cross-functional teams.
  • Participate in key customer meetings and quarterly executive business reviews.
  • Address escalations from customers and Red Hat sales account teams related to product management, support and service delivery issues.
  • Manage customer level profitability, driving revenue recognition, manage efficiencies, drive productivity, oversee projects successfully while meeting revenue and cost budgets.
  • Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams.
  • Ensure remediation plans are executed for all detractors internally and externally.
  • Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams.
  • Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to a Red Hat direct platform.
  • Accountable for driving the post sales lifecycle when working with strategic partners.
  • Manage scope and expectations on both customer, Red Hat and occasionally partner-led projects.

Qualifications

  • 10+ years telecommunications experience.
  • 8+ years experience as a customer relationship or project manager.
  • Experience with complex telecommunications networking, IT technical components and software development.
  • Understanding of NFV/SDN as well as mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks.
  • Excellent interpersonal and communication skills at all levels of an organization.
  • Bachelor in Engineering/Technology, related field or equivalent Industry certification (CCNP, JCNP, etc).
  • Project management or scrum certifications are a plus.
  • Strong understanding of program management and leadership experience with project managers.
  • Experience leading diverse teams from a variety of disciplines.
  • Strong experience in continuous improvement initiatives focused on operational efficiency, service quality and governance/compliance.
  • Proven ability to implement operational metrics and translate to process improvement initiatives.
  • Demonstrated passion for open source software and a commitment to diversity.
  • Travel, as needed, to meet the requirements of the role in alignment with business/customer needs.

Company Description

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role.

Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Before You Apply
remote Be aware of the location restriction for this remote position: Chile
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Telecommunications Delivery Lead @Red River
Project Management
Salary unspecified
Remote Location
Job Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: Chile
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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